2018 -2022 Hire and Customer Service Coordinator @
2017 -2017 Temporary Customers and Engagements Officer @
2017 -2017 Temporary Customer Support Administrator @
2016 -2017 Interim Helpline Manager and Service Analysis Officer @
2015 -2016 Customer Service Manager @
2013 -2015 Helpline Manager @
2004 -2013 Customer Contact Team Leader @
2002 -2004 Commercial Services Coordinator @
2000 -2002 Customer Service Representative @
Rowena Cope Education
City of Ely College
Rowena Cope Skills
Microsoft Office
Microsoft Excel
Microsoft Word
Customer Service
PowerPoint
Customer Contact
Complaint Management
Customer Satisfaction
Internal & External Customer Focus
Procedure Compliance
Pay Close Attention to Detail
Procedural Manuals
Secretarial Skills
Flexibility
Adaptability
High Standards
Coaching
Computer/Technical Literacy
projects
Windows
Outlook
KPI Dashboards
Can Do Approach
Responsiveness
Customer Experience
Invoicing
Management
Training
Leadership
Account Management
Team Leadership
Internal and External Customer Focus
Aerospace
Rowena Cope Summary
Rowena Cope, based in Ely, GB, is currently a Service Coordinator at iM Med. The Decontamination Specialists. Rowena Cope brings experience from previous roles at Pure Service, inform uk, Environment Agency and Inca Digital Printers. Rowena Cope holds a City of Ely College. With a robust skill set that includes Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint and more. Rowena Cope has 4 emails on RocketReach.
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