Ross Williams Email & Phone Number

Vice President, Customer Experience Operations @ Corpay

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Ross Williams Location

Nashville, TN, US

Ross Williams Work

Vice President, Customer Experience Operations @ (June 2022 - Present)
Sr. Director Work Place Services @ (March 2019 - June 2022)
Sr. Director Work Place Services @ (March 2019 - June 2022)
Sr. Director @ Volt (July 2018 - March 2019)
VP International Operations @ (September 2015 - April 2018)
Vice President Customer Care @ (June 2014 - August 2015)
GM Customer Care Center @ (December 2012 - June 2014)
Manager, Technical Support Customer Care @ (February 2007 - August 2012)
Manager Western Region Alternate Channel @ (October 1996 - December 2006)

Ross Williams Education

University of Central Arkansas
Bachelor Of Arts
1988-1994
Arizona State University
(Leadership)
University of Phoenix
(Business)

Ross Williams Skills

Account Management
Account Penetration
Account Retention
Artificial Intelligence (AI)
B2B
B2B Marketing Strategy
B2C
BPO
Budgets
Business Acumen
Business Analysis
Business Development
Business Management
Business Strategy
CRM
Call Center Development
Call Centers
Change Management
Client Services
Coaching
Competitive Landscape
Contact Center Management
Contact Center Operations
Continuous Improvement
Contract Negotiation
Cross-functional Team Leadership
Customer Experience
Customer Experience Consulting
Customer Experience Management
Customer Journey Mapping
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Segmentation Strategy
Customer Service
Customer Service Management
Customer Success
Customer Support
Digital Transformation
Enterprise Software
Executive Leadership
Forecasting
Global Operations
Human Resources
IT Management
IT Outsourcing
IT Service Management
Lead Generation
Leadership
Management
Marketing
New Business Development
Operational Activities
Operational Planning
Operations Management
Outsourcing
P&L Management
Process Improvement
Product Development
Program Management
Project Management
Project Planning
Quality Assurance
Sales
Sales Management
Sales Operations
Sales Performance
Service Delivery
Skill Development
Strategic Planning
Strategic Thinking
Strategy
Strategy Development
Talent Management
Team Building
Team Leadership
Team Management
Technical Leadership
Telecommunications
Tools Design
Total Cost of Ownership
Training
Training and Development (HR)
Vendor Management
Voice of the Customer
Wireless
Workforce Management
Microsoft Word
Cross Functional Team Leadership
International Operations

Ross Williams Summary

Ross Williams, based in Nashville, TN, US, is currently a Vice President, Customer Experience Operations at Corpay. Ross Williams brings experience from previous roles at Coforge, Artech L.L.C., Volt and Conduent. Ross Williams holds a 1988 - 1994 Bachelor Of Arts @ University of Central Arkansas. With a robust skill set that includes Account Management, Account Penetration, Account Retention, Artificial Intelligence (AI), B2B and more. Ross Williams has 3 emails and 5 mobile phone numbers on RocketReach.