Ross Lane Email & Phone Number

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Customer Proposition Development Lead and Arweinydd Datblygu Cynnig Cwsmeriaid @ (April 2024 - Present)
Senior Manager UKI: Innovation and Solutions @ (September 2020 - December 2023)
Head of Digital Operations and Solutions @ DOTS (September 2017 - March 2020)
Solutions Architect @ (January 2016 - June 2017)
Head of Digital (Digital Strategy and Client Services) @ (August 2015 - December 2015)
Head of Digital (Digital Strategy and Client Services) @ (April 2015 - August 2015)
Digital Channel Manager (Digital Strategy and Client Services) @ (November 2014 - April 2015)
Digital Channel Manager (Digital Strategy and Operations Manager) @ (August 2013 - November 2014)
Web Chat Team Manager @ (March 2013 - July 2013)
Sales Team Manager @ (June 2012 - March 2013)
Client Relationship Manager @ Training Choice (March 2012 - April 2012)
Senior Customer Service Manager @ (October 2011 - January 2012)
Customer Service Manager @ (June 2007 - October 2011)
Customer Service Representative @ (September 2005 - June 2007)
Department Duty Manager @ Ventura (September 2004 - November 2004)
Team Manager @ Ventura (April 2004 - September 2004)
Project Manager @ (February 2004 - April 2004)
Team Leader (Supervisor) @ (September 1998 - February 2004)
Customer Service Representative @ (April 1998 - August 1998)

The University of Glamorgan
BA (Hons) (English, History, Philosophy and Psychology)
1992-1995
Aberdare Boys Comprehensive School
12 x G.C.S.E & 3 x A Level
1987-1994

Ross Lane, based in Cardiff, GB, is currently a Customer Proposition Development Lead and Arweinydd Datblygu Cynnig Cwsmeriaid at Transport for Wales. Ross Lane brings experience from previous roles at Foundever, DOTS, Webhelp and Webhelp UK. Ross Lane holds a 1992 - 1995 BA (Hons) in English, History, Philosophy and Psychology @ The University of Glamorgan. With a robust skill set that includes Microsoft Office, Customer Service, Contact Centers, Human Resources, Management and more. Ross Lane has 1 emails and 1 mobile phone numbers on RocketReach.