Ross Lane Email & Phone Number
Customer Proposition Development Lead and Arweinydd Datblygu Cynnig Cwsmeriaid @ Transport for Wales
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Ross Lane Location
- Cardiff, GB
Ross Lane Work
- 2024 -now Customer Proposition Development Lead and Arweinydd Datblygu Cynnig Cwsmeriaid @
- 2020 -2023 Senior Manager UKI: Innovation and Solutions @
- 2017 -2020 Head of Digital Operations and Solutions @ DOTS
- 2016 -2017 Solutions Architect @
- 2015 -2015 Head of Digital (Digital Strategy and Client Services) @
- 2015 -2015 Head of Digital (Digital Strategy and Client Services) @
- 2014 -2015 Digital Channel Manager (Digital Strategy and Client Services) @
- 2013 -2014 Digital Channel Manager (Digital Strategy and Operations Manager) @
- 2013 -2013 Web Chat Team Manager @
- 2012 -2013 Sales Team Manager @
- 2012 -2012 Client Relationship Manager @ Training Choice
- 2011 -2012 Senior Customer Service Manager @
- 2007 -2011 Customer Service Manager @
- 2005 -2007 Customer Service Representative @
- 2004 -2004 Department Duty Manager @ Ventura
- 2004 -2004 Team Manager @ Ventura
- 2004 -2004 Project Manager @
- 1998 -2004 Team Leader (Supervisor) @
- 1998 -1998 Customer Service Representative @
Ross Lane Education
- The University of Glamorgan
BA (Hons) (English, History, Philosophy and Psychology)
1992-1995 - Aberdare Boys Comprehensive School
12 x G.C.S.E & 3 x A Level
1987-1994
Ross Lane Skills
- Microsoft Office
- Customer Service
- Contact Centers
- Human Resources
- Management
- Digital Strategy
- Deployment Strategies
- Service Delivery
- Telecommunications
- Customer Experience
- Business Analysis
- Bid Strategy
- Customer Satisfaction
- Microsoft Word
- Optimization
- Bid Preparation
- Web Chat
- Business Strategy
- Web Services
- Performance Management
- Change Management
- Team Management
- Solutions Design
- Call Centers
- CRM
- Web Applications
- Team Leadership
- Outsourcing
- Business Development
- Customer Relationship Management Crm
- Technical Support
- Sales
- Customer Relationship Management
Ross Lane Summary
- Ross Lane, based in Cardiff, GB, is currently a Customer Proposition Development Lead and Arweinydd Datblygu Cynnig Cwsmeriaid at Transport for Wales. Ross Lane brings experience from previous roles at Foundever, DOTS, Webhelp and Webhelp UK. Ross Lane holds a 1992 - 1995 BA (Hons) in English, History, Philosophy and Psychology @ The University of Glamorgan. With a robust skill set that includes Microsoft Office, Customer Service, Contact Centers, Human Resources, Management and more. Ross Lane has 1 emails and 1 mobile phone numbers on RocketReach.
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