Ross Holmes Email
Independent Contact Centre Consultant @ CONTACT4
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Ross Holmes Location
- Canada
Ross Holmes Work
- Independent Contact Centre Consultant @ (January 2014 - Present)
- Contact Center Lead Consultant - Consulting and Advisory (Multiple Contracts) @ (December 2020 - Present)
- BC CRISIS Contact Center (CCaaS) Technology Lead Consultant @ (January 2023 - December 2023)
- 988 Technology (CCaaS) Lead @ (January 2023 - December 2023)
- Lead Consultant - Customer Service Operations @ (April 2018 - August 2019)
- Lead Consultant - Customer Experience Technology @ (December 2016 - February 2018)
- Lead Consultant - Enterprise Contact Centre Upgrade @ (May 2014 - November 2016)
- Lead Consultant - Contact Centers @ (January 2014 - April 2014)
- Consulting Director - Contact Centers and BPO @ (October 2008 - October 2013)
- Lead Consultant - Contact Centers @ (October 2007 - October 2008)
Ross Holmes Education
- Glasgow Caledonian University
BA Hons
Ross Holmes Skills
- Project Management
- Cross-functional Team Leadership
- IT Project & Program Management
- Change Management
- Project Delivery
- Business Process
- Strategy
- Program Management
- Strategic Planning
- PMO
- Business Analysis
- Business Process Improvement
- Business Transformation
- Resource Management
- Project Management Office (PMO)
- Consulting
- Artificial Intelligence (AI)
- Machine Learning
- Contact Centers
- Agile Project Management
- Agile Methodologies
- Project Management Body of Knowledge (PMBOK)
- Project Planning
- Software Project Management
- Requirements Gathering
- Vendor Management
- Product Management
- Product Development
- Cloud
- Client Engagement
- Deep Learning
- Information Systems
- Stakeholder Management
- Collaborative Problem Solving
- Team Leadership
- Resource Planning
- Project Mobilization
- Digital Transformation
- Natural Language Processing (NLP)
- Project Leadership
- System Development
- Project Plans
- Strategic Vision
- Collaborative Leadership
- Cross-team Collaboration
- Lean Process Improvement
- Director
- Software Development
- Enterprise Software
- Software Development Life Cycle (SDLC)
Ross Holmes Summary
- Ross Holmes, based in Canada, is currently a Independent Contact Centre Consultant at CONTACT4. Ross Holmes brings experience from previous roles at PwC, Provincial Health Services Authority, CAMH and CARFAX. Ross Holmes holds a BA Hons @ Glasgow Caledonian University. With a robust skill set that includes Project Management, Cross-functional Team Leadership, IT Project & Program Management, Change Management, Project Delivery and more. Ross Holmes has 2 emails on RocketReach.
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