Ross Holmes Email
Independent Contact Centre Consultant @ CONTACT4
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Ross Holmes Location
- Canada
Ross Holmes Work
- 2014 -now Independent Contact Centre Consultant @
- 2020 -now Contact Center Lead Consultant - Consulting and Advisory (Multiple Contracts) @
- 2023 -2023 BC CRISIS Contact Center (CCaaS) Technology Lead Consultant @
- 2023 -2023 988 Technology (CCaaS) Lead @
- 2018 -2019 Lead Consultant - Customer Service Operations @
- 2016 -2018 Lead Consultant - Customer Experience Technology @
- 2014 -2016 Lead Consultant - Enterprise Contact Centre Upgrade @
- 2014 -2014 Lead Consultant - Contact Centers @
- 2008 -2013 Consulting Director - Contact Centers and BPO @
- 2007 -2008 Lead Consultant - Contact Centers @
Ross Holmes Education
- Glasgow Caledonian University
BA Hons (Business Information Systems)
Ross Holmes Skills
- Project Management
- Cross-functional Team Leadership
- IT Project & Program Management
- Change Management
- Project Delivery
- Business Process
- Strategy
- Program Management
- Strategic Planning
- PMO
- Business Analysis
- Business Process Improvement
- Business Transformation
- Resource Management
- Project Management Office (PMO)
- Consulting
- Artificial Intelligence (AI)
- Machine Learning
- Contact Centers
- Agile Project Management
- Agile Methodologies
- Project Management Body of Knowledge (PMBOK)
- Project Planning
- Software Project Management
- Requirements Gathering
- Vendor Management
- Product Management
- Product Development
- Cloud
- Client Engagement
- Deep Learning
- Information Systems
- Stakeholder Management
- Collaborative Problem Solving
- Team Leadership
- Resource Planning
- Project Mobilization
- Digital Transformation
- Natural Language Processing (NLP)
- Project Leadership
- System Development
- Project Plans
- Strategic Vision
- Collaborative Leadership
- Cross-team Collaboration
- Lean Process Improvement
- Director
- Software Development
- Enterprise Software
- Software Development Life Cycle (SDLC)
Ross Holmes Summary
- Ross Holmes, based in Canada, is currently a Independent Contact Centre Consultant at CONTACT4. Ross Holmes brings experience from previous roles at PwC, Provincial Health Services Authority, CAMH and CARFAX. Ross Holmes holds a BA Hons in Business Information Systems @ Glasgow Caledonian University. With a robust skill set that includes Project Management, Cross-functional Team Leadership, IT Project & Program Management, Change Management, Project Delivery and more.
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