CONTACT4 Information

CONTACT4 is a leading provider of omni-channel contact center consultancy services. With a key focus on Technology & Operational Best Practices, we help organizations select & implement the right technologies to optimize contact center ecosystems and achieve optimal results. Our services include: Contact Center Cloud (CCaaS) Transformation: We provide advice and guidance to help you choose the right software vendor(s) and develop best-practice cloud transformation strategies throughout your transition to the cloud. Contact Center Consulting: We help clients develop and implement a contact center strategy that is aligned with their overall service targets. We also provide advice and guidance on contact center technology, operations, and best practices including workforce management. Contact Center Professional Services Resourcing: We provide skilled contact center resources to support you with all aspects of your contact center projects, from technology project implementation support to post-implementation troubleshooting and optimization. We also supply clients with qualified contact center professionals, as required. Contact Center Operations & Technology Assessments: We assess our clients' current contact center operations and technology to identify areas for improvement. We then develop recommendations for how to improve efficiency, effectiveness, and customer satisfaction. Cost Out Analysis & Recommendations: We help clients identify and reduce costs in their contact center operations. We also provide recommendations for how to improve the return on investment (ROI) of their contact center technology investments. Vendor Selection and Vendor Management: We work to ensure that vendors develop and implement solutions that align with clients' operational strategy and goals, on time and within budget. Contact Center Outsourcing (BPO): We help clients select vendors and outsource their contact center operations to a third-party BPO provider.