Ross Carson Email & Phone Number
Vice President Digital Care Operations @ Likewize
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Ross Carson Location
- England, United Kingdom
Ross Carson Work
- Vice President Digital Care Operations @ (May 2026 - Present)
- Vice President - Likewize Digtal Care Operations @ (October 2025 - Present)
- Vice President - Digital Care Operations @ (October 2025 - May 2026)
- Integration Lead @ (March 2025 - September 2025)
- Vice President Operations Process Management and Operational Resilience @ (October 2020 - August 2024)
- Customer Services Director, Europe @ (September 2016 - October 2020)
- Director of Operations, Europe @ (December 2013 - September 2016)
- Head of Digitisation @ (January 2013 - December 2013)
- Business Solutions Leader @ (October 2011 - December 2012)
- Head of Operations @ (September 2007 - September 2011)
- Call Centre Manager - UK and Ireland @ (November 2004 - August 2007)
- Sales and Retention Manager @ Phones 4u (September 2003 - October 2004)
- Customer Retention Manager @ (March 2001 - August 2003)
- Sales Team Manager @ (August 1996 - March 2001)
- Inbound Sales Representative @ (July 1993 - August 1996)
Ross Carson Education
- Wirral Grammar School for Boys 1987-1993
Ross Carson Skills
- Contact Centers
- Customer Experience
- Call Center
- Change Management
- Stakeholder Management
- Outsourcing
- Performance Management
- Workforce Management
- Service Delivery
- Operations Management
- Team Leadership
- Business Process Improvement
- Business Analysis
- Project Delivery
- Process Improvement
- Call Centers
- BPO
- Governance
- Business Transformation
- Sla
- Management
- Business Intelligence
- Leadership
- Team Management
- Telecommunications
- Business Process
- Strategy
- Project Portfolio Management
- CRM
- Vendor Management
- Financial Services
- Relationship Management
- Risk Management
- Banking
- Resource Management
- ITIL
- Customer Relationship Management Crm
- Sales
- Microsoft Excel
- Training
- Insurance
- Customer Retention
- Negotiation
- Customer Service
- Business Strategy
- Coaching
- Customer Relationship Management
Ross Carson Summary
- Ross Carson, based in England, United Kingdom, is currently a Vice President Digital Care Operations at Likewize. Ross Carson brings experience from previous roles at Likewize and Assurant. Ross Carson holds a 1987 - 1993 Wirral Grammar School for Boys. With a robust skill set that includes Contact Centers, Customer Experience, Call Center, Change Management, Stakeholder Management and more. Ross Carson has 2 emails and 1 mobile phone numbers on RocketReach.
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