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Ross Carson Location
England, United Kingdom
Ross Carson Work
Vice President - Digital Care Operations @ (October 2025 - Present)
Integration Lead @ (March 2025 - September 2025)
Vice President Operations Process Management and Operational Resilience @ (October 2020 - August 2024)
Customer Services Director, Europe @ (September 2016 - October 2020)
Customer Director @ (September 2016 - September 2020)
Director of Operations, Europe @ (December 2013 - September 2016)
Head of Digitisation @ (January 2013 - December 2013)
Business Solutions Leader @ (October 2011 - December 2012)
Head of Operations @ (September 2007 - September 2011)
Business Solutions Specialist @ Lifestyle Services Group (LSG) Limited (October 2011 - December 2012)
Head of Operations @ Lifestyle Services Group (LSG) Limited (September 2007 - September 2011)
Call Centre Manager - UK and Ireland @ (November 2004 - August 2007)
Sales and Retention Manager @ Phones 4u (September 2003 - October 2004)
Customer Retention Manager @ (March 2001 - August 2003)
Sales Team Manager @ (August 1996 - March 2001)
Inbound Sales Representative @ (July 1993 - August 1996)
Ross Carson Education
Wirral Grammar School for Boys 1987-1993
Ross Carson Skills
Analytical Skills
BPO
Banking
Buisness Integration
Business Analysis
Business Continuity
Business Intelligence
Business Process Improvement
Business Process Re-engineering
Business Strategy
Business Transformation
Business Transformation Programmes
CRM
Call Center
Call Centers
Change Management
Client Relations
Coaching
Commercial Operation
Contact Center Optimization
Contact Centers
Continuous Improvement
Cost Reduction
Customer Experience
Customer Experience Design
Customer Journeys
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Digital Transformation
Executive Management
Finance
Financial Services
Governance
IT Outsourcing
IT Transformation
Insurance
Leadership
M&A Integration
Management
Mergers & Acquisitions (M&A)
Negotiation
Operational Strategy
Operational resilience
Operations Administration
Operations Management
Organizational Design
Outsourcing
Performance Management
Process Improvement
Program Management
Project Delivery
Project Management
Project Portfolio Management
Recruiting
Relationship Management
Resource Management
Risk Assessment
Risk Management
Sales Management
Service Delivery
Stakeholder Engagement
Stakeholder Management
Strategic Planning
Strategy
Talent Management
Team Leadership
Team Management
Telecommunications
Vendor Management
Workforce Management
Sla
Business Process
ITIL
Customer Relationship Management Crm
Sales
Microsoft Excel
Training
Customer Relationship Management
Ross Carson Summary
Ross Carson, based in England, United Kingdom, is currently a Vice President - Digital Care Operations at Likewize. Ross Carson brings experience from previous roles at Likewize and Assurant. Ross Carson holds a 1987 - 1993 Wirral Grammar School for Boys. With a robust skill set that includes Analytical Skills, BPO, Banking, Buisness Integration, Business Analysis and more. Ross Carson has 2 emails and 1 mobile phone numbers on RocketReach.
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