Executive Director - Digital Product Management Group @ (December 2008 - October 2019)
Asistant Vice President (AVP) @ (February 2006 - June 2007)
Operations Manager @ eTelecare Global Solutions (March 2001 - January 2006)
Rose Flores Education
Purdue Global
Master of Business Administration (M.B.A.) (Business Administration and Management)
2012-2014
University of Santo Tomas
Bachelor of Science (BS)
Rose Flores Skills
Leadership
Process Improvement
Call Centers
Training
Management
Leadership Development
Project Management
Performance Management
Operations Management
Customer Service
Customer Satisfaction
Customer Retention
Organizational Development
Vendor Management
Outsourcing
Process Engineering
Customer Engagement
Customer Support
Long-term Customer Relationships
Sales Operations
Organizational Leadership
Operational Excellence
Process Optimization
Process Operations
IT Project Implementation
Offshore Outsourcing
Outsourced Solutions
Transformational Outsourcing
Product Development
Product Lifecycle Management
Product Optimization
Product Operations
Process Enhancement
Online Enrollment
Higher Education
Higher Education Leadership
Call Center Development
Contact Centers
Contact Center Operations
Contact Center Optimization
Contact Center Strategy
Contact Center Transformation
Contact Center Consulting
Management Consulting
Consulting
Strategic Consulting
Strategic Leadership
Technical Leadership
Thought Leadership
Customer Experience
Long Term Customer Relationships
Rose Flores Summary
Rose Flores, based in Florida, United States, is currently a Chief Experience Officer at BrainCX. Rose Flores brings experience from previous roles at Graham Holdings, JPMorgan Chase and eTelecare Global Solutions. Rose Flores holds a 2012 - 2014 Master of Business Administration (M.B.A.) in Business Administration and Management @ Purdue Global. With a robust skill set that includes Leadership, Process Improvement, Call Centers, Training, Management and more. Rose Flores has 1 emails and 1 mobile phone numbers on RocketReach.
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