Ronny Mora Email
Operations manager @ Concentrix
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Ronny Mora Location
- Costa Rica
Ronny Mora Work
- 2022 -now Operations manager @
- 2009 -2022 Supervisor @
- 2009 -2014 Sales Floor Team Member @ Concentrix Inc.
Ronny Mora Education
- Universidad Fidélitas
Associate's degree CISCO CCNA 4 (Administración/Administrador de sistemas, redes y comunicaciones LAN/WAN)
2015-2015 - Universidad Fidélitas
Networking CCNA 1. (System, Networking, and LAN/WAN Management/Manager)
2014-2014 - Universidad Fidélitas
NETWORKING CCNA MODULE 2 (System, Networking, and LAN/WAN Management/Manager)
2014-2014 - Universidad Fidélitas
Associate's degree CISCO 3 (Administración/Administrador de redes y sistemas)
2014-2014 - Universidad Fidélitas
Associate's degree (Administración/Administrador de sistemas, redes y comunicaciones LAN/WAN)
2014-2014 - MEP~ICER
High school (High School/Secondary Diplomas and Certificates)
2004-2005 - Berlitz Lenguage Center
Conversational English Course (English Language and Literature, General)
2003-2004 - Centro Costarrisence de aprendizaje y tecnologia
Electrician (Automotive Engineering Technology/Technician)
2003-2004 - High School CTP Dos Cercas
Thirth year (Accounting)
1999-2004 - Joaquin Garcia Monge
School (Junior High/Intermediate/Middle )
1994-1999
Ronny Mora Skills
- Workforce Management
- Customer Satisfaction
- Customer Service
- IEX
- Customer Experience
- Call Center
- Team Management
- Troubleshooting
- Team Leadership
- Avaya
- Process Improvement
- Contact Centers
- Telecommunications
- Call Center Development
- IVR
- Billing Systems
- Operations Management
- Management
- Performance Management
- Microsoft Office
- Customer Retention
- Escalation
- Coaching
- Telephony
- Quality Assurance
- Sales
- Microsoft Excel
- Microsoft Word
- Technical Support
- Call Centers
- Operations
- Business Process Improvement
Ronny Mora Summary
- Ronny Mora, based in Costa Rica, is currently a Operations manager at Concentrix. Ronny Mora brings experience from previous roles at Concentrix and Concentrix Inc.. Ronny Mora holds a 2015 - 2015 Associate's degree CISCO CCNA 4 in Administración/Administrador de sistemas, redes y comunicaciones LAN/WAN @ Universidad Fidélitas. With a robust skill set that includes Workforce Management, Customer Satisfaction, Customer Service, IEX, Customer Experience and more. Ronny Mora has 1 emails on RocketReach.
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