Ronan Miranda Email
General Manager @ STEPS Training and Events
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Ronan Miranda Location
- Philippines
Ronan Miranda Work
- 2017 - now General Manager @
- 2014 - 2017 Director - Training, Quality, and Organizational Development @
- 2011 - 2014 Performance Maximization Manager @
- 2008 - 2011 Sr. Manager, Training and Quality Assurance @ Aegis-PeopleSupport
- 2007 - 2008 Manager, Training @ PeopleSupport
- 2006 - 2007 Sr. Lead, Training @ PeopleSupport
- 2004 - 2006 Trainer @ PeopleSupport
Ronan Miranda Education
- Southwestern University (PH)
MBA (Management)
2007 - 2009 - University of San Jose-Recoletos
BS Commerce (Management)
2006 - 2007 - University of the Philippines
AB Social Science (Economics - Political Science)
1996 - 2001
Ronan Miranda Skills
- Training
- Quality Assurance
- Management
- Analysis
- BPO
- Call Center
- Workforce Management
- Performance Management
- Customer Experience
- Contact Centers
- Team Management
- Vendor Management
- Outsourcing
- Training Delivery
- Customer Satisfaction
- Inbound Marketing
- Operations Management
- Soft Skills
- Employee Engagement
- CRM
- Strategy
- Service Delivery
- Call Centers
- Employee Training
- Business Process Improvement
- Process Improvement
- Transition Management
- Talent Acquisition
- Offshoring
- Coaching
- Customer Retention
- Call Center Development
- Sla
- Six Sigma
- Recruiting
- Training Needs Analysis
- Talent Management
- Performance Improvement
- Screening
- Employee Relations
- Human Resources
- Sourcing
- Telemarketing
- Personnel Management
- Technical Recruiting
- Hiring
- HRIS
- Workforce Planning
- Interviews
- Customer Service
- Development
- Team Building
- Solutions
- Organizational Development
- Marketing
- SQL
Ronan Miranda Summary
- Ronan Miranda, based in Philippines, is currently a General Manager at STEPS Training and Events. Ronan Miranda brings experience from previous roles at Author Solutions, LLC, ePerformax, Aegis-PeopleSupport and PeopleSupport. Ronan Miranda holds a 2007 - 2009 MBA in Management @ Southwestern University (PH). With a robust skill set that includes Training, Quality Assurance, Management, Analysis, BPO and more. Ronan Miranda has 2 emails on RocketReach.
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Top STEPS Training and Events Employees
Ronan Miranda
General Manager
Philippines
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