Team Leader, Client Experience and Application Administrator @ (October 2017 - April 2022)
AVP, Help Desk and IT Service Management @ (June 2014 - October 2017)
Production Support Supervisor @ United Shore Financial Services (October 2012 - June 2014)
Technical Support Project Lead @ (December 2008 - October 2012)
Technical Support Analyst @ Gale (September 2001 - December 2008)
Banker and Client Advocate and Senior Client Advocate @ (January 2004 - January 2007)
Administrator @ (July 1996 - March 2000)
Ron Boos Education
Baker College Business and Corporate Services
Associates of Business Administration (Management)
2009-2014
Dorsey Schools
Certificate (Computer Networking and Repair)
2000-2001
Trailhead Military by Salesforce
(Salesforce)
2019
Ron Boos Skills
Service Improvement
Root Cause
Problem Management
Escalation
Communication
ServiceNow
Managed Services
Information Technology
ITIL
Incident Management
Process Improvement
Leadership
Customer Service
Management
Training
Troubleshooting
Customer Satisfaction
Team Building
Call Centers
Technical Support
Team Leadership
Problem Solving
Call Center
Business Analysis
Vendor Management
Software Documentation
Data Analysis
IT Management
Strategic Planning
Quality Assurance
Research
Networking
CRM
Product Management
Employee Training
Business Process Improvement
Customer Relations
Mentoring
Coaching
Vendor Relations
Customer Focus
Salesforce.com Administration
salesforce
Salesforce Sales Cloud
five9
Incident Command
Incident Response
Incident Handling
Major Incident Management
IT Service Management
Ron Boos Summary
Ron Boos, based in Meridian charter Township, MI, US, is currently a Technology Services Manager at Lamb Weston. Ron Boos brings experience from previous roles at FDC Solutions, Inc., Rocket Loans, United Shore and United Shore Financial Services. Ron Boos holds a 2009 - 2014 Associates of Business Administration in Management @ Baker College Business and Corporate Services. With a robust skill set that includes Service Improvement, Root Cause, Problem Management, Escalation, Communication and more. Ron Boos has 2 emails and 3 mobile phone numbers on RocketReach.
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