Ron Boos Email & Phone Number
Global Support Manager @ FDC Solutions, Inc.
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Ron Boos Location
- Meridian charter Township, MI, US
Ron Boos Work
- 2022 -now Global Support Manager @
- 2017 -2022 Team Leader, Client Experience and Application Administrator @
- 2014 -2017 AVP, Help Desk and IT Service Management @
- 2012 -2014 Production Support Supervisor @ United Shore Financial Services
- 2008 -2012 Technical Support Project Lead @
- 2001 -2008 Technical Support Analyst @ Gale
- 2004 -2007 Banker and Client Advocate and Senior Client Advocate @
- 1996 -2000 Administrator @
Ron Boos Education
- Baker College Business and Corporate Services
Associates of Business Administration (Management)
2009-2014 - Dorsey Schools
Certificate (Computer Networking and Repair)
2000-2001 - Salesforce Military
(Salesforce)
2019
Ron Boos Skills
- Service Improvement
- Root Cause
- Problem Management
- Escalation
- Communication
- ServiceNow
- Managed Services
- Information Technology
- ITIL
- Incident Management
- Process Improvement
- Leadership
- Customer Service
- Management
- Training
- Troubleshooting
- Customer Satisfaction
- Team Building
- Call Centers
- Technical Support
- Team Leadership
- Problem Solving
- Call Center
- Business Analysis
- Vendor Management
- Software Documentation
- Data Analysis
- IT Management
- Strategic Planning
- Quality Assurance
- Research
- Networking
- CRM
- Product Management
- Employee Training
- Business Process Improvement
- Customer Relations
- Mentoring
- Coaching
- Vendor Relations
- Customer Focus
- Salesforce.com Administration
- salesforce
- Salesforce Sales Cloud
- five9
- Incident Command
- Incident Response
- Incident Handling
- Major Incident Management
- IT Service Management
Ron Boos Summary
- Ron Boos, based in Meridian charter Township, MI, US, is currently a Global Support Manager at FDC Solutions, Inc.. Ron Boos brings experience from previous roles at Rocket Loans, United Shore, United Shore Financial Services and Cengage Learning. Ron Boos holds a 2009 - 2014 Associates of Business Administration in Management @ Baker College Business and Corporate Services. With a robust skill set that includes Service Improvement, Root Cause, Problem Management, Escalation, Communication and more. Ron Boos has 2 emails and 1 mobile phone numbers on RocketReach.
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