Romel Molina Email & Phone Number
Vice President - Head of Insurance Operations Customer Contact Center @ Lincoln Financial Group
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Romel Molina Location
- High Point, NC, US
Romel Molina Work
- 2023 - now Vice President - Head of Insurance Operations Customer Contact Center @
- 2020 - 2023 Vice President - Head of Life and Annuity Contact Center Operations @
- 2019 - 2020 Regional Head of Operations and Country Head Puerto Rico @
- 2015 - 2019 IHead of Operations and Site Director Puerto Rico @
- 2014 - 2015 Vice President of Customer Contact Center Operations and WFM Performance Managment @
- 2013 - 2014 Vice President Contact Center Direct Sales and Retention @
- 2011 - 2013 AVP, Mortgage Servicing and Retail Head of Customer Contact Center @ Doral Bank
- 2010 - 2011 (BBVA Compass) Call Center Site Manager @
- 2002 - 2011 Operations Coordinator @
- 1999 - 2002 Branch Operations @
Romel Molina Education
- Universidad de Puerto Rico
( Business Administration and Management, General, Business Administration and Management, General)
Romel Molina Skills
- Call Centers
- Retail Banking
- Management
- Mortgage Servicing
- Outsourcing
- Reporting & Analysis
- Sales Operations
- Team Leadership
- Recruiting
- Operations Management
- Process Improvement
- Vendor Management
- Contact Center Management
- Contact Center Operations
- Contact Center Strategy
- Customer Service
- Quality Assurance
- Servicio de atención al cliente
- Liderazgo de equipos
- Centro de llamadas
- Administración y dirección de empresas
- Customer Satisfaction
- Satisfacción del cliente
- Liderazgo
- Planificación estratégica
- Employee Engagement
- Reporting and Analysis
- Forecasting
- Business Development
- Communication
- P&l Forecasting
- Program Management
- P&l Management
- Microsoft Excel
- Leadership Development
- Problem Solving
Romel Molina Summary
- Romel Molina, based in High Point, NC, US, is currently a Vice President - Head of Insurance Operations Customer Contact Center at Lincoln Financial Group. Romel Molina brings experience from previous roles at Lincoln Financial Group, Infosys BPM and Santander Bank, N.A.. Romel Molina holds a Universidad de Puerto Rico. With a robust skill set that includes Call Centers, Retail Banking, Management, Mortgage Servicing, Outsourcing and more. Romel Molina has 2 emails and 2 mobile phone numbers on RocketReach.
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