2018 -2025 Vice President, Global Site Operations @
2017 -2018 Executive Director Of Operations @
2015 -2016 Director, Travel and Member Services and Site Director @
2012 -2015 Director, Service Delivery and Site Director @
Roberto Gonzalez Education
ITESM CCM 1997-2001
Roberto Gonzalez Skills
BPO
Outsourcing
Call Centers
Customer Service
Workforce Management
Customer Satisfaction
Team Management
Team Leadership
Operations Management
Contact Centers
Process Improvement
Performance Management
Management
CRM
Leadership
Microsoft Word
Project Planning
Business Process Improvement
Roberto Gonzalez Summary
Roberto Gonzalez, based in Mexico City, CDMX, MX, is currently a Growth Consultant at Cloudstaff. Roberto Gonzalez brings experience from previous roles at arrivia, International Cruise & Excursions (ICE), Inc. and TTEC. Roberto Gonzalez holds a 1997 - 2001 ITESM CCM. With a robust skill set that includes BPO, Outsourcing, Call Centers, Customer Service, Workforce Management and more. Roberto Gonzalez has 2 emails on RocketReach.
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