Robert Wainwright Email & Phone Number
Senior Director Hapi Support Service @ Hapi
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Robert Wainwright Location
- Reston, VA, US
Robert Wainwright Work
- 2024 - now Senior Director Hapi Support Service @
- 2023 - 2024 Director Signature Support Services @
- 2020 - 2023 Principle Consultant - Customer Care and Hospitality and Technology @ rjw Consulting
- 2021 - 2021 Director Of Customer Service @
- 2017 - 2019 VP Global Solutions Center @ BridgeStreet Global Hospitality
- 2016 - 2017 Site Leader - Enterprise Customer Care @
- 2015 - 2016 Principle Consultant - Customer Care and Hospitality and Technology @ rjw Consulting
- 1999 - 2014 Senior Communications Manager and Director (Contact Center) @
- 1996 - 1999 System Consultant @ Atlantic Business Communications
- 1994 - 1996 Regional Training Manager and Store Manager @ BIG Entertainment (Retail)
Robert Wainwright Education
- University Of California - Riverside
Doctor of Philosophy
Robert Wainwright Skills
- Training
- Leadership
- Call Centers
- Management
- Team Building
- Hospitality
- Hospitality Management
- CRM
- Hospitality Industry
- Hotels
- Hotel Management
- Networking
- Resorts
- Customer Satisfaction
- Sales
- P&L Management
- Operations Management
- Troubleshooting
- Time Management
- Revenue Analysis
- Customer Service
- Budgets
- Telecommunications
- New Business Development
- Project Management
- P&L
- Hiring
- Forecasting
- Property Management Systems
- Employee Training
- Contract Negotiation
- Pre-opening
- Outlook
- Customer Experience
- Vendor Management
- RFP
- Strategic Planning
- Innovator
- Call Center
- Team Leadership
- Avaya
- Contact Center Operations
- Contact Center Management
- Call Center Administration
- Opening Hotels
- Voice of the Customer
- Process Improvement
- Public Speaking
- Business Development
- Customer Relationship Management (CRM)
- Channel
- Voice Mail
- Reports
- Branding
- C
- Symposium
- Diamonds
- Social Media
- Revenue
- Chat
- Third Party Applications
- Nortel
- Orlando
- Customer Relationship Management Crm
- Aura
- Offerings
- Featured
- Social Media Measurement
- Communication
- Inventory Control
- Business Analysis
- Dealers
- Market Opportunities
- Supervisory
- Retail
- Connecting
- Key Performance Indicators
- Finance
- Campaigns
- Infrastructure
- PRI
- ISDN
- Financial Forecasting
- Construction
- Human Resources
- Budgeting
- Research
- Product Ordering
- Wireless
- Network Communications
- Cross Functional Team Leadership
- UPS systems
- DSL
- Auditing
- Hear
- New Acquisitions
- Store Management
- Call Logging
- Transparent
- Cellular Communications
- System Upgrades
- Calls
- Hdtv
- Software
- Active
- Public Relations
- Property
- Bri
- Florida
- Talent Management
- Summit
- Definity
- Operations
- Vendors
- Career Paths
- Small Office
- Marketing
- Shopping Centers
- ACD
- SCI Clearance
- Contractors
- Entertainment
- Music
- Y2k
- Technical Support
- Consulting
- Safety Committee
- Emerging Technologies
- Lodging
- Alcatel
- Business Services
- Surveying
- Reservations
- Policy
- Pam
- SAP FI
- Access Control
- Sla
- NEC
- Toastmasters
- Employment Law
- Pre Opening
- Space
- Verizon
- Console
- Avaya Technologies
- Social Influence
- Invoicing
- International
- Hard Rock
- Hardware
- Labor Issues
- Seamless
- T 1
- Telephony
- PBX
- Ongoing Support
- Theme Parks
- Specs
- Composed
- Operating Budgets
- Presentations
- Pacific
- Project Planning
- Service Levels
- Contact Centers
- Financial Advisory
- Mentoring
- Merlin
- Service Providers
- Management Development
- Quality Assurance
- Pricing
- Help Desk Support
- Philosophy
- Hsia
- Multi Site Operations
- Customer Relationship Management
Robert Wainwright Summary
- Robert Wainwright, based in Reston, VA, US, is currently a Senior Director Hapi Support Service at Hapi. Robert Wainwright brings experience from previous roles at Hapi, rjw Consulting, Getaway and BridgeStreet Global Hospitality. Robert Wainwright holds a Doctor of Philosophy @ University Of California - Riverside. With a robust skill set that includes Training, Leadership, Call Centers, Management, Team Building and more. Robert Wainwright has 4 emails and 2 mobile phone numbers on RocketReach.
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