Robert Vari Email
After Hours High Touch Operations Manager @ Estarta Solutions
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Robert Vari Location
- Romania
Robert Vari Work
- 2018 -now After Hours High Touch Operations Manager @
- 2016 -2018 Situation Incident Manager @
- 2016 -2016 Incident Manager @
- 2014 -2016 Duty Incident Manager @
- 2012 -2014 Senior Process Specialist - IT @
- 2011 -2012 L1 Service Desk Analyst @
Robert Vari Education
- "Szekely Miko" College
Robert Vari Skills
- 3 years of experience in ITO for the most robust and mature process in ITMS
- Disseminating trainings regarding new application rollouts (thin&thick clients)
- Implementing new tools
- Offering support for software/hardware related requests/issues
- Reporting and data analysis
- Involved in revenue bringing and customer satisfaction
- Active Directory
- Accesses Standardization & Resolution Increase
- Exchange 2010/2007/2003
- Exchange Server Migration from 2003 to 2010
- SOP development
- IVR
- Ticketing Tools
- Automation
- Shift-Left Initiative implementation on a Global scale
- Delivering advanced technical sessions/trainings
- Building an internal knowledge repository for the ITMS accounts
- Familiar with site cutover
- Onsite Coordination
- Project Management
- Service Delivery
- IT Service Management
- Process Improvement
- Outsourcing
- Business Process Improvement
- Team Management
- ITIL
- BPO
- Vendor Management
- Management
- Incident Management
- 3 years of experience in ITO for the most robust and mature process in ITMS
- Microsoft Office
- Shift Left Initiative Implementation On A Global Scale
- Manufacturing
- Accesses Standardization And Resolution Increase
- 3 Years Of Experience In Ito
- Itms
- Disseminating Trainings Regarding New Application Rollouts
Robert Vari Summary
- Robert Vari, based in Romania, is currently a After Hours High Touch Operations Manager at Estarta Solutions. Robert Vari brings experience from previous roles at Atos, Wipro and GENPACT. Robert Vari holds a "Szekely Miko" College. With a robust skill set that includes 3 years of experience in ITO for the most robust and mature process in ITMS, Disseminating trainings regarding new application rollouts (thin&thick clients), Implementing new tools, Offering support for software/hardware related requests/issues, Reporting and data analysis and more. Robert Vari has 2 emails on RocketReach.
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