Workforce Management Specialist @ (February 2017 - June 2022)
Patient Access Specialist - Regional Lead @ (February 2016 - February 2017)
Associate Project Manager @ (November 2015 - February 2016)
Director of Marketing and Business Development @ Launch Sport Performance (May 2015 - October 2015)
Assistant Project Manager @ (November 2014 - April 2015)
Protocol Officer @ (August 2013 - March 2014)
Senior Reimbursement Case Manager @ (December 2011 - August 2013)
Robert Malinowski Education
King's College
Master's degree (Health/Health Care Administration/Management)
2008-2009
King's College
Bachelor's degree (Business Administration and Management, General)
2004-2008
Robert Malinowski Skills
RTA
Planning & Scheduling
Team Management
Resource Management
Change Impact Analysis
Passionate about Work
Analytic Problem Solving
Assessment
Succession Planning
Multi-functional
Performance Improvement
Management Software
Requirements Gathering
KPI Reporting
Long-term Vision
Operational Planning
Contact Center Technology
Staffing Plans
Contact Center Operations
Call Routing
Performance Management
English
Quality Auditing
Reporting & Analysis
Multitasking
Team Motivation
Support Services
Service-Level Agreements (SLA)
Coaching & Mentoring
Business Reporting
Business Insights
Performance Metrics
Key Performance Indicators
Computer Science
Demand Generation
Demand Management
Demand Planning
Budgeting
Coaching
Analytical Skills
Rostering
Statistical Analysis
Forecasting
Data Visualization
Contact Center Management
Logical Reasoning
Customer Support
Occupancy
Customer Contact
Customer Satisfaction
Contact Centers
Capacity Planning
Workforce Planning
Concurrent Programming
Electronic Medical Record (EMR)
Electronic Health Records (EHR)
NICE Call Recording
IEX
Workforce Management
Microsoft Excel
Customer Service
Clinical Research
Leadership
Microsoft Office
Clinical Trials
Management
Pharmaceutical Industry
Project Management
Strategic Planning
Microsoft PowerPoint
Public Speaking
Budgeting & Forecasting
Capacity Analysis
Communication
Critical Thinking
Customer Experience
Data Analysis
Demand Forecasting
Excel Formulas
Functional Requirements
Google Sheets
Healthcare Industry
Interpersonal Skills
Multiple Projects Simultaneously
Problem Solving
Reporting
Resource Allocation
Resource Planning
Scheduling
Scheduling Management
Service Levels
Software Implementation
Strategic Forecasting
Strategic Thinking
Time & Attendance
Training
Workflow Automation
Workforce Analytics
Workload Prioritization
Robert Malinowski Summary
Robert Malinowski, based in United States, is currently a Senior Capacity Planning Analyst at Zillow. Robert Malinowski brings experience from previous roles at Envera Health, AstraZeneca and Equilibrium - Life Science Facilities. Robert Malinowski holds a 2008 - 2009 Master's degree in Health/Health Care Administration/Management @ King's College. With a robust skill set that includes RTA, Planning & Scheduling, Team Management, Resource Management, Change Impact Analysis and more. Robert Malinowski has 5 emails and 2 mobile phone numbers on RocketReach.
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