Robert Lamb Email & Phone Number
Sr. Customer Engagement Manager @ CDW
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Robert Lamb Location
- Houston, TX, US
Robert Lamb Work
- Sr. Customer Engagement Manager @ (August 2018 - Present)
- Sr. Contact Center Business Consultant @ (December 2016 - August 2018)
- Global Director and Practice Lead for contact center and customer contact consulting services @ (July 2006 - September 2016)
- Contact Center Systems Integration Manager @ (June 2000 - June 2006)
- Telecom Systems Manager and Call Center Specialist @ (July 1996 - June 2000)
- Telecommunications Manager @ (October 1986 - July 1996)
Robert Lamb Education
- University of Wisconsin - Milwaukee
(Telecommunications, Management)
1994-1996
Robert Lamb Skills
- Call Center
- IVR
- CTI
- Telephony
- Avaya
- Genesys
- Customer Contact
- ITIL
- Contact Center Design
- Social Media
- Customer Experience
- Cisco contact center
- Social Media Consulting
- Social Media Integration
- Mobility Strategy
- Business Strategy
- Unified Communications
- Cisco Technologies
- Contact Centers
- ACD
- Workforce Management
- CRM
- VoIP
- Telecommunications
- Call Routing
- Integration
- Call Centers
- Managed Services
- IP
- SIP
- Enterprise Software
- SaaS
- Strategy
- Management
- Outsourcing
- Cloud Computing
- Solution Selling
- Sales Operations
- Vendor Management
- Business Development
- Professional Services
- Disaster Recovery
- Leadership
- Cisco Call Manager
- Speech Recognition
- Pre-sales
- Service Delivery
- Wireless
- Consulting
- Mobile Applications
- Team Leadership
- Process Improvement
- Project Management
- Pre Sales
- Program Management
Robert Lamb Summary
- Robert Lamb, based in Houston, TX, US, is currently a Sr. Customer Engagement Manager at CDW. Robert Lamb brings experience from previous roles at CDW, AT&T Consulting and GE Capital (Montgomery Ward; A&E Signature). Robert Lamb holds a 1994 - 1996 University of Wisconsin - Milwaukee. With a robust skill set that includes Call Center, IVR, CTI, Telephony, Avaya and more. Robert Lamb has 1 emails and 3 mobile phone numbers on RocketReach.
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