Robert Lamb Email & Phone Number
Sr. Customer Engagement Manager @ CDW
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Robert Lamb Location
- Houston, TX, US
Robert Lamb Work
- 2018 -now Sr. Customer Engagement Manager @
- 2016 -2018 Sr. Contact Center Business Consultant @
- 2006 -2016 Global Director and Practice Lead for contact center and customer contact consulting services @
- 2000 -2006 Contact Center Systems Integration Manager @
- 1996 -2000 Telecom Systems Manager and Call Center Specialist @
- 1986 -1996 Telecommunications Manager @
Robert Lamb Education
- University of Wisconsin - Milwaukee
(Telecommunications, Management)
1994-1996
Robert Lamb Skills
- Call Center
- IVR
- CTI
- Telephony
- Avaya
- Genesys
- Customer Contact
- ITIL
- Contact Center Design
- Social Media
- Customer Experience
- Cisco contact center
- Social Media Consulting
- Social Media Integration
- Mobility Strategy
- Business Strategy
- Unified Communications
- Cisco Technologies
- Contact Centers
- ACD
- Workforce Management
- CRM
- VoIP
- Telecommunications
- Call Routing
- Integration
- Call Centers
- Managed Services
- IP
- SIP
- Enterprise Software
- SaaS
- Strategy
- Management
- Outsourcing
- Cloud Computing
- Solution Selling
- Sales Operations
- Vendor Management
- Business Development
- Professional Services
- Disaster Recovery
- Leadership
- Cisco Call Manager
- Speech Recognition
- Pre-sales
- Service Delivery
- Wireless
- Consulting
- Mobile Applications
- Team Leadership
- Process Improvement
- Project Management
- Pre Sales
- Program Management
Robert Lamb Summary
- Robert Lamb, based in Houston, TX, US, is currently a Sr. Customer Engagement Manager at CDW. Robert Lamb brings experience from previous roles at CDW, AT&T Consulting and GE Capital (Montgomery Ward; A&E Signature). Robert Lamb holds a 1994 - 1996 University of Wisconsin - Milwaukee. With a robust skill set that includes Call Center, IVR, CTI, Telephony, Avaya and more. Robert Lamb has 1 emails and 3 mobile phone numbers on RocketReach.
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