Contract Manager for Telstra @ (September 2018 - March 2022)
Customer Advocate @ (March 2015 - September 2018)
National Customer Service Manager @ (November 1999 - March 2015)
Southern Region Customer Service Mananger @ (February 1999 - November 1999)
National Maintenance Manager @ (May 1993 - October 1999)
Robert Geddes Education
Mt Eliza Business School
Graduate Diploma (Business Administration, Management and Operations)
2003-2008
Robert Geddes Skills
Account Management
Attention to Detail
Business Analysis
Business Development
Business Planning
Business Process Improvement
Business Relationship Management
Business Strategy
CRM
Call Center Administration
Call Center Development
Call Centers
Change Management
Client Relations
Communication
Contact Center Management
Contact Center Operations
Continuous Improvement
Contract Negotiation
Cross-functional Team Leadership
Customer Experience
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Support
Employee Relations
Fleet Management
Interpersonal Skills
Maintenance Management
Management
Negotiation
Operations Management
Outsourcing
People Management
Performance Management
Process Improvement
Sales
Sales Management
Service Delivery
Soft Skills
Stakeholder Management
Strategic Planning
Strategic Thinking
Team Building
Team Leadership
Time Management
Vendor Management
Workforce Management
Robert Geddes Summary
Robert Geddes, based in Melbourne, VIC, AU, is currently a Customer Relationship Manager at sgfleet ANZ. Robert Geddes brings experience from previous roles at LeasePlan Australia. Robert Geddes holds a 2003 - 2008 Graduate Diploma in Business Administration, Management and Operations @ Mt Eliza Business School. With a robust skill set that includes Account Management, Attention to Detail, Business Analysis, Business Development, Business Planning and more. Robert Geddes has 2 emails on RocketReach.
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