Customer Service Team Leader @ Halifax (October 2003 - February 2010)
Crew Member @ (August 2000 - October 2003)
Robert Friend Education
Leeds Beckett University
Bachelor's Degree (Business and Management)
2002-2005
Garforth Community College
GCSE's and A-Levels
1996-2002
Robert Friend Skills
Account Management
Analytical Skills
Analytical Solutions
Analytics
Attention to Detail
B2B
Business Information
Business Insights
Business Intelligence (BI)
Business Reporting
Business Requirements
Business Understanding
Communication
Continuous Improvement
Creating process notes
Customer Satisfaction
DAX
Dashboard Building
Data Analysis
Data Analytics
Data Collection
Data Entry
Data Extraction
Data Intelligence
Data Manipulation
Data Modeling
Data Visualization
Data-Driven Insights
Extract, Transform, Load (ETL)
Financial Analysis
Financial Reporting
Financial Services
First point of contact for Contract Partners
First point of contact for Local Authorities
Information Analysis
Leadership
Leading by example
Mi Analysis
Microsoft Fabric
Microsoft Office
Microsoft SQL Server
PowerBI
Problem Solving
Process Automation
Query Writing
Regulatory Compliance
Regulatory Submissions
Relational Databases
Report Testing
Reporting
Reporting & Analysis
Reporting Requirements
SAP Businessobject Desktop Intelligence
SAS Enterprise Guide
SQL
Salesforce.com
SharePoint
Social Media
Software Solutions
Stakeholder Management
Storytelling
Strategic Insights
Subject Matter Experts
Taking ownership/resolving issues ASAP
Team Management
User Training
VBA Excel
VLOOKUP
Visualization
Working With Clients
prioritising work
working to tight deadlines
Robert Friend Summary
Robert Friend, based in Leeds, GB, is currently a Data and Insight Analyst at CoolCare. Robert Friend brings experience from previous roles at Anabas, Nationwide Building Society, NewDay and Yorkshire Building Society. Robert Friend holds a 2002 - 2005 Bachelor's Degree in Business and Management @ Leeds Beckett University. With a robust skill set that includes Account Management, Analytical Skills, Analytical Solutions, Analytics, Attention to Detail and more. Robert Friend has 3 emails on RocketReach.
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