Robert Carter-Edwards Email & Phone Number
Digital Services and Analytics Operations Manager @ Boeing
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Robert Carter-Edwards Location
- Bristol, GB
Robert Carter-Edwards Work
- 2023 -now Digital Services and Analytics Operations Manager @
- 2023 -2023 Digital Services and Analytics Operations Lead @
- 2019 -2023 Recruitment Operations Manager @
- 2016 -2019 Head, Client Delivery and Contact Centre @
- 2010 -2016 Head, Contact Centre @
- 2008 -2010 Senior Operations Manager @
- 2002 -2008 Operations Manager @
- 2001 -2002 Team Leader @
Robert Carter-Edwards Education
- City of Bristol College
Foundation degree (Contact Centre Management - Business Studies)
2005-2008 - St Bernadette Catholic Secondary School
(English, Math and Other Studies)
Robert Carter-Edwards Skills
- Contact Centre
- Call Center
- People Management
- Customer Experience
- Outsourcing
- Multi-site
- Team Management
- Cross-functional Team Leadership
- Tenders
- Group Presentations
- Contact Centers
- Management
- Workforce Management
- Operations Management
- BPO
- Call Centers
- Leadership
- Telemarketing
- Performance Management
- Stakeholder Management
- CRM
- Call Center Development
- Offshoring
- Contact Center Management
- Outsourcing Management
- Recruiting
- Business Process Improvement
- Business Transformation
- Customer Retention
- Service Delivery
- Employee Engagement
- Project Delivery
- Customer Satisfaction
- Customer Acquisition
- Echo
- Customer Relationship Management Crm
- Account Management
- Sales
- Sourcing
- Managed Services
- Cross Functional Team Leadership
- Change Management
- Multi Site
- Services
- Customer Relationship Management
- Cost Control
- Business Development
- Strategic Planning
- Customer Service
- Customer Service Management
- Client Development
- Customer Journeys
- Compliance Management
- Standards Compliance
- Client Retention Programs
Robert Carter-Edwards Summary
- Robert Carter-Edwards, based in Bristol, GB, is currently a Digital Services and Analytics Operations Manager at Boeing. Robert Carter-Edwards brings experience from previous roles at Boeing, PeopleScout and Echo Managed Services. Robert Carter-Edwards holds a 2005 - 2008 Foundation degree in Contact Centre Management - Business Studies @ City of Bristol College. With a robust skill set that includes Contact Centre, Call Center, People Management, Customer Experience, Outsourcing and more. Robert Carter-Edwards has 4 emails and 1 mobile phone numbers on RocketReach.
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