Robert Ayala Email & Phone Number
Vice President of Patient Experience and Call Center Operations @ Kindbody
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Robert Ayala Location
- Melbourne, FL, US
Robert Ayala Work
- 2023 -now Vice President of Patient Experience and Call Center Operations @
- 2015 -2023 Director of Contact Center Consulting @
- 2013 -2015 CEO and Founder @
- 2010 -2013 Director of New Patient Enrollment @
- 2008 -2010 Director of Call Center Operations @
- 2007 -2008 Call Center Director @
Robert Ayala Education
- University of Central Florida
Robert Ayala Skills
- Strategic Vision
- Critical Thinking
- Contract Negotiation
- Proposal Writing
- Contact Center Operations
- Working with Physicians
- Continuous Improvement
- Contractual
- Service Levels
- Net Promoter Score
- Service-Level Agreements (SLA)
- Efficiency Optimization
- Strategic Leadership
- Contact Center Management
- Change Management
- Strategic Thinking
- Business Process Design
- Organizational Leadership
- Call Centers
- Cross-functional Team Leadership
- Vendor Management
- Team Building
- Strategy
- Process Improvement
- Workforce Management
- Coaching
- Metrics
- Sales Management
- Data Analysis
- Business Strategy
- Predictive Dialers
- IVR
- Healthcare
- Healthcare Industry
- PBM
- Outsourcing
- Project Management
- Problem Solving
- Analytical Skills
- Leadership
- Recruiting
- Performance Management
- Call Center Development
- Pharmacy Benefit Management
- Six Sigma
- Training
- CRM
- Customer Satisfaction
- Operations Management
- Call Center
- Strategic Planning
- Project Planning
- Forecasting
- Analysis
- Management
- Customer Retention
- Customer Experience
- Business Process Improvement
- Sales
- Budgets
- Customer Service
- Marketing
- Time Management
- Negotiation
- Executive Management
- Inbound Marketing
- Account Management
- Team Leadership
- Cross Functional Team
- Pharmacy Benefit
- Entrepreneurship
- Business Process
- Cross Functional Team Leadership
- Financial Analysis
Robert Ayala Summary
- Robert Ayala, based in Melbourne, FL, US, is currently a Vice President of Patient Experience and Call Center Operations at Kindbody. Robert Ayala brings experience from previous roles at VML, Contact Center Services, Express Scripts and eDiets.com. Robert Ayala holds a University of Central Florida. With a robust skill set that includes Strategic Vision, Critical Thinking, Contract Negotiation, Proposal Writing, Contact Center Operations and more. Robert Ayala has 2 emails and 5 mobile phone numbers on RocketReach.
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