Rob Miranda Email & Phone Number
Manager, Workforce Management @ Somatus
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Rob Miranda Location
- Rochester, NY, US
Rob Miranda Work
- Manager, Workforce Management @ (August 2021 - Present)
- Consultant - Contact Center Operations @ Consultant Contact Center Operations (March 2010 - September 2021)
- Manager, Workforce Management, Planning and Strategy @ (May 2018 - March 2021)
- Workforce Operations Manager @ (September 2014 - May 2018)
- Vice President Customer Support @ (November 2012 - September 2013)
- Loss Mitigation Manager @ Default Servicing Solutions (July 2010 - July 2011)
- Manager of Hosting Support and Customer Service @ logicalsolutions.net (April 2008 - September 2009)
- Manager, Technical Support @
- Manager, Technical Support and Ops @ (July 1999 - October 2007)
Rob Miranda Education
- American InterContinental University
Bachelor Of Arts (Business Administration, Management)
2005-2006 - University of Florida 1991-1992
- J. P. Taravella High School 1990
- Coral Springs High School 1989
Rob Miranda Skills
- ACD
- Account Management
- Adaptability
- Analytics
- Budgeting
- Budgets
- Business Intelligence
- CRM
- Call Center
- Call Centers
- Cisco Systems Products
- Cloud Computing
- Contact Center Management
- Contact Center Operations
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Data Center
- Data Mining
- Dialer Management
- Domain Registration
- E-commerce
- Enterprise Software
- Executive Management
- Forecasting
- Goal Setting
- Headcount Management
- Hosting
- IVR
- Inbound Marketing
- Learning Agility
- Management
- Microsoft Power BI
- Online Marketing
- Operations Management
- Predictive Modeling
- Process Improvement
- Process Mapping
- Product Management
- Productivity Improvement
- Project Planning
- Quality Management
- SaaS
- Sales
- Salesforce.com
- Staff Development
- Staff Management
- Start-ups
- Strategic Partnerships
- System Administration
- Team Building
- Team Leadership
- Technical Support
- Telecommunications
- Troubleshooting
- Vendor Management
- Workforce Management
Rob Miranda Summary
- Rob Miranda, based in Rochester, NY, US, is currently a Manager, Workforce Management at Somatus. Rob Miranda brings experience from previous roles at Consultant Contact Center Operations, Paychex, Abb Optical Group and Social Picnik. Rob Miranda holds a 2005 - 2006 Bachelor Of Arts in Business Administration, Management @ American InterContinental University. With a robust skill set that includes ACD, Account Management, Adaptability, Analytics, Budgeting and more. Rob Miranda has 2 emails and 1 mobile phone numbers on RocketReach.
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