2006 -2009 Pre-Sales Cisco Contact Centre Consultant @
2006 -2006 Senior Consultant @
2006 Business Application Consultant @
2004 -2005 Project Manager @ Cable & Wireless
2000 -2003 Systems Architect and Technical Consultant @
1997 -1998 Consultant @
1994 -1997 Technical Support Engineer @ Octel Communications
now Procentre Project Manager and Ivr Business Development @
Rob Hearn Skills
Business Requirements
Application Configuration
Quality Assurance
Analytical Skills
Business Analysis
Software as a Service (SaaS)
Process Improvement
Information Technology
IVR
Cisco Technologies
Telecommunications
Pre-sales
Enterprise Software
Avaya
Call Centers
Mobile Devices
Professional Services
Testing
SIP
Cisco Call Manager
Unified Communications
Genesys
Contact Centers
Business Development
Requirements Analysis
VoIP
Software Development
Avaya Technologies
Project Management
Cisco IP Telephony Design
Contact Center Technology
Network Architecture
Cisco Systems Products
Voice over IP (VoIP)
Rob Hearn Summary
Rob Hearn, based in Milton Keynes, GB, is currently a Senior Consultant at Kcom. Rob Hearn brings experience from previous roles at Computacenter, Sogeti, Telecomms Contractor and Empirix. With a robust skill set that includes Business Requirements, Application Configuration, Quality Assurance, Analytical Skills, Business Analysis and more. Rob Hearn has 2 emails on RocketReach.
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