Phil Ibbertson Email
Head of Customer Experience @ KCOM
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Phil Ibbertson Location
- Kingston upon Hull, GB
Phil Ibbertson Work
- Head of Customer Experience @ (March 2024 - Present)
- Business Programme Manager @ (March 2023 - March 2024)
- Customer Service Operational Manager @ (October 2019 - March 2024)
- Client Service Lead @ (January 2019 - October 2019)
- Service Manager @ (August 2012 - January 2019)
- Strategic Account Service Advisor @ (May 2009 - August 2012)
- Route Datafill Engineer @ (January 2003 - November 2008)
Phil Ibbertson Education
- Leeds Trinity University
Telecommunications
2005-2007
Phil Ibbertson Skills
- Account Management
- Avaya
- Broadband
- Business Development
- Business Strategy
- CRM
- Call Centers
- Change Management
- Cisco Technologies
- Cloud Computing
- Coaching
- Contact Centers
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Digital Marketing
- Direct Sales
- Email Marketing
- IT Service Management
- ITIL
- MPLS
- Managed Services
- Management
- Marketing Strategy
- Mobile Devices
- Negotiation
- New Business Development
- PRINCE2
- Performance Management
- Pre-sales
- Product Management
- Product Marketing
- Project Delivery
- Project Management
- Project Planning
- Sales
- Service Delivery
- Service Management
- Sla
- Solution Selling
- Stakeholder Management
- Strategic Planning
- Team Leadership
- Team Management
- Telecommunications
- Telephony
- Unified Communications
- VoIP
- Wireless
- Marketing
- Microsoft Excel
- Software Development
- Pre Sales
Phil Ibbertson Summary
- Phil Ibbertson, based in Kingston upon Hull, GB, is currently a Head of Customer Experience at KCOM. Phil Ibbertson brings experience from previous roles at KCOM. Phil Ibbertson holds a 2005 - 2007 Telecommunications @ Leeds Trinity University. With a robust skill set that includes Account Management, Avaya, Broadband, Business Development, Business Strategy and more. Phil Ibbertson has 1 emails on RocketReach.
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