Rob Dwyer Email & Phone Number
CX Executive in Residence | Sr. Technical Account Manager @ Level AI
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Rob Dwyer Location
- Wichita, KS, US
Rob Dwyer Work
- 2026 -now CX Executive in Residence | Sr. Technical Account Manager @
- 2026 -now Sr. Technical Account Manager | CX Executive in Residence @
- 2026 -now Podcast Host @
- 2025 -2026 Sr. Technical Account Manager @
- 2021 -now Podcast Host @
- 2021 -2025 VP - Customer Engagement @
- 2020 -2021 Director of Customer Engagement @
- 2021 -2025 VP - Customer Engagement @
- 2020 -2021 Director of Customer Engagement @
- 2019 -2020 Director - Staff Development @
- 2016 -2019 Manager of Quality and Learning Development @
- 2012 -2016 Leadership Coach and Corporate Trainer @ Convergys
- 2011 -2012 Associate Trainer @ Convergys
- 2010 -2011 Program Ready Trainer @ Convergys
- 2009 -2010 Tele-Commute Agent @ Convergys
- 2005 -2008 Mortgage Banking Leader @
Rob Dwyer Education
- Missouri State University
Customer Experience Certificate
2021-2022 - The University of Kansas
(Computer Science)
1994-1999
Rob Dwyer Skills
- SharePoint
- Contract Negotiation
- Proposal Writing
- Social Media Marketing
- Business Process Improvement
- Client Onboarding
- Training Management
- Skill Assessment
- Learning Management Systems
- Adobe Connect
- Quality Management
- Behavioral Interviewing
- Training Needs Analysis
- Telecommunications Billing
- Coaching & Mentoring
- Contact Center Operations
- Contact Center Consulting
- Business Analysis
- Enablement
- Workflow Management
- Marketing
- Digital Copywriting
- Customer Onboarding
- Customer Success
- Software Implementation
- Product Demonstration
- Business Development
- Conversation Analysis
- Coaching
- Training
- Call Centers
- Customer Retention
- Telecommunications
- Customer Satisfaction
- Performance Management
- Sales
- Management Consulting
- Customer Experience
- Sales Process
- Curriculum Development
- Wireless
- Blended Learning
- Call Center
- Process Improvement
- Microsoft Excel
- PowerPoint
- Microsoft Word
- Outlook
- VBA
- Team Building
- Training Delivery
- Customer Service
- Leadership
- Management
- Leadership Development
- Thought Leadership
- Classroom Management
- Soft Skills
- Sales Presentations
- Conflict Resolution
- Performance Improvement
- Staff Development
- Instructor-led Training
- LEAP
- Virtual Training
- New Hire Training
- Mentoring New Hires
- New Hire Programs
- Net Promoter Score
- Presentation Coaching
- Situational Leadership
- Selling Skills
- Communication Skills
- Behavioral Styles
- Microsoft PowerPoint
- Visual Basic for Applications (VBA)
- Contact Centers
Rob Dwyer Summary
- Rob Dwyer, based in Wichita, KS, US, is currently a CX Executive in Residence | Sr. Technical Account Manager at Level AI. Rob Dwyer brings experience from previous roles at Level AI and Next in Queue. Rob Dwyer holds a 2021 - 2022 Customer Experience Certificate @ Missouri State University. With a robust skill set that includes SharePoint, Contract Negotiation, Proposal Writing, Social Media Marketing, Business Process Improvement and more. Rob Dwyer has 2 emails and 2 mobile phone numbers on RocketReach.
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