Ritesh Daya Email

Customer Queries Manager @ ATM Solutions

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Ritesh Daya Location

Johannesburg, GP, ZA

Ritesh Daya Work

Customer Queries Manager @ (August 2024 - Present)
Customer Queries Supervisor @ (October 2022 - Present)
Customer Queries Specialist @ (October 2022 - July 2025)
Customer Specialist @ (October 2022 - July 2024)
Business Systems Administrator @ (June 2022 - September 2022)
Financial Crime Specialist @ (October 2020 - December 2021)
Dispute Analyst @ Nedbank Card (June 2012 - February 2020)
chargeback analyst @ (June 2012 - February 2020)
Fraud Analyst @ (June 2012 - February 2020)
General Banking - Call Centre Agent @ (January 2011 - July 2011)
Personal Financial Advisor @ (March 2010 - August 2010)
Account Assistant @ I²R Consulting cc (April 2008 - February 2010)
Controller @ First National Bank Homeloans (June 2006 - November 2007)
Administrative Assistant @ First National Bank Homeloans (April 2005 - June 2006)
Consultant @ First National Bank Homeloans (September 2002 - April 2005)

Ritesh Daya Education

Synergy Corporate consulting
Further Education and Training Certificate (FETC): Generic Management (NQF Level 4)
2024-2025
Synergy Corporate Consulting
Further Education and Training Certificate (FETC): Project Management (NQF Level 4)
2023-2024
LearnTEFL
Certificate (Teaching English as a Second or Foreign Language/ESL Language Instructor)
2020-2020
Nirvana Secondary school
Matric
1995-1999
NIRVANA SECONDARY SCHOOL
High School Diploma

Ritesh Daya Skills

AI Content Generation
AI Interaction Design
AI-driven Analytics
ATMs
Account Management
Accounting
Afrikaans
Analytical Skills
Architectural Design
Architecture
Artificial Intelligence (AI)
AutoCAD
Banking
Building Information Modeling (BIM)
Business Analysis
Business Management
Business Requirements
CRM Software
Coaching & Mentoring
Communication
Credit
Credit Analysis
Credit Cards
Credit Risk
Critical Thinking
Cross-departmental Coordination
Cross-functional Coordination
Customer Experience
Customer Service
Customer Service Management
Customer Service Operations
Data Analysis
Data Cleaning and Transformation
Data Processing
Decision-Making
Federal & State Regulatory Compliance
Financial Analysis
Financial Modeling
Financial Process Improvement
Financial Risk
Financial Support
Fraud Detection
Generative AI Prompting
Investment Banking
Leadership
Life Skills
Management
Merchant Card Processing
Microsoft Excel
Microsoft Office
Microsoft Power Automate
Microsoft Power BI
Microsoft Word
Natural Language Processing (NLP) Applications
Office 365
Office Administration
Operational Excellence
Organizational Leadership
Payment Card Processing
Payment Solutions
Payments
Performance Management
Personal Development
Portfolio Management
Problem Solving
Process Improvement Projects
Process Mapping
Process Optimization (Manufacturing)
Project Coordination
Project Delivery
Project Management
Project Planning
Prompt Engineering
Query Manager
Question-Based Selling
Regulatory Compliance
Relationship Management
Reporting & Analysis
Requirements Analysis
Residential & Commercial Conveyancing
Responsible AI Practices
Retail Banking
Risk Management
Root Cause Analysis
Service Delivery
Small Business Management
Spreadsheets
Stakeholder Management
Statistical Data Analysis
Talent Management
Team Building
Team Leadership
Time Management
Transactional Analysis
Web Content Writing
Windows
Word Processing
Workflow Automation
Workflow Optimization
Writing

Ritesh Daya Summary

Ritesh Daya, based in Johannesburg, GP, ZA, is currently a Customer Queries Manager at ATM Solutions. Ritesh Daya brings experience from previous roles at ATM Solutions. Ritesh Daya holds a 2024 - 2025 Further Education and Training Certificate (FETC): Generic Management (NQF Level 4) @ Synergy Corporate consulting. With a robust skill set that includes AI Content Generation, AI Interaction Design, AI-driven Analytics, ATMs, Account Management and more. Ritesh Daya has 1 emails on RocketReach.