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Ricky Kumar Location
Leicester, GB
Ricky Kumar Work
2020 -now Insight and Improvement Manager @
2015 -2020 Workflow and Performance Manager @
2015 -2015 Manager - Complaint Control Hub @
2014 -2015 Manager - Ombudsman Team @
2013 -2014 Manager - Executive Team @
2012 -2013 Business Analyst @
2011 -2012 Technical Support Specialist @
2011 -2011 Customer Relations Executive @
2008 -2011 Account Manager @
2007 -2007 Account Manager @ Optovision UK
Ricky Kumar Education
Sheffield Hallam University
Bachelor of Science (BSc) (Biological and Biomedical Sciences)
1999-2003
Ricky Kumar Skills
Customer Experience
Customer Retention
Customer Service
People Management
Root Cause Analysis
Complaint Handling
Stakeholder Management
Management
Process Improvement
Contact Centers
Performance Management
Project Delivery
Business Analysis
Business Process Improvement
Call Centers
Change Management
Coaching
Team Leadership
Team Management
Social Media
Public Speaking
Troubleshooting
Business Development
Microsoft Office
SQL
Ricky Kumar Summary
Ricky Kumar, based in Leicester, GB, is currently a Insight and Improvement Manager at Centrica. Ricky Kumar brings experience from previous roles at British Gas Business. Ricky Kumar holds a 1999 - 2003 Bachelor of Science (BSc) in Biological and Biomedical Sciences @ Sheffield Hallam University. With a robust skill set that includes Customer Experience, Customer Retention, Customer Service, People Management, Root Cause Analysis and more. Ricky Kumar has 3 emails on RocketReach.
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