Ricky Kumar Email
Insight and Improvement Manager @ Centrica
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Ricky Kumar Location
- Leicester, GB
Ricky Kumar Work
- 2020 - now Insight and Improvement Manager @
- 2015 - 2020 Workflow and Performance Manager @
- 2015 - 2015 Manager - Complaint Control Hub @
- 2014 - 2015 Manager - Ombudsman Team @
- 2013 - 2014 Manager - Executive Team @
- 2012 - 2013 Business Analyst @
- 2011 - 2012 Technical Support Specialist @
- 2011 - 2011 Customer Relations Executive @
- 2008 - 2011 Account Manager @
- 2007 - 2007 Account Manager @ Optovision UK
Ricky Kumar Education
- Sheffield Hallam University
Bachelor of Science (BSc) (Biological and Biomedical Sciences)
1999 - 2003
Ricky Kumar Skills
- Customer Experience
- Customer Retention
- Customer Service
- People Management
- Root Cause Analysis
- Complaint Handling
- Stakeholder Management
- Management
- Process Improvement
- Contact Centers
- Performance Management
- Project Delivery
- Business Analysis
- Business Process Improvement
- Call Centers
- Change Management
- Coaching
- Team Leadership
- Team Management
- Social Media
- Public Speaking
- Troubleshooting
- Business Development
- Microsoft Office
- SQL
Ricky Kumar Summary
- Ricky Kumar, based in Leicester, GB, is currently a Insight and Improvement Manager at Centrica. Ricky Kumar brings experience from previous roles at British Gas Business. Ricky Kumar holds a 1999 - 2003 Bachelor of Science (BSc) in Biological and Biomedical Sciences @ Sheffield Hallam University. With a robust skill set that includes Customer Experience, Customer Retention, Customer Service, People Management, Root Cause Analysis and more. Ricky Kumar has 3 emails on RocketReach.
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