Ricky Kumar's Location
Leicester, GB
Ricky Kumar's Work
- Insight and Improvement Manager @ Centrica
- Workflow and Performance Manager @ British Gas Business
- Manager - Complaint Control Hub @ British Gas Business
- Manager - Ombudsman Team @ British Gas Business
- Manager - Executive Team @ British Gas Business
- Business Analyst @ British Gas Business
- Technical Support Specialist @ British Gas Business
- Customer Relations Executive @ British Gas Business
- Account Manager @ British Gas Business
- Account Manager @ Optovision UK
Ricky Kumar's Education
- Sheffield Hallam University
Bachelor of Science (BSc) (Biological and Biomedical Sciences)
1999 - 2003
Ricky Kumar's Skills
- Customer Experience
- Customer Retention
- Customer Service
- People Management
- Root Cause Analysis
- Complaint Handling
- Stakeholder Management
- Management
- Process Improvement
- Contact Centers
Ricky Kumar's Summary
Ricky Kumar, based in Leicester, GB, is currently a Insight and Improvement Manager at Centrica, bringing experience from previous roles at British Gas Business. Ricky Kumar holds a 1999 - 2003 Bachelor of Science (BSc) in Biological and Biomedical Sciences @ Sheffield Hallam University. With a robust skill set that includes Customer Experience, Customer Retention, Customer Service, People Management, Root Cause Analysis and more, Ricky Kumar contributes valuable insights to the industry. Ricky Kumar has 2 emails on RocketReach.
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