Ricky Kumar Email
Insight and Improvement Manager @ Centrica
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Ricky Kumar Location
- Leicester, GB
Ricky Kumar Work
- Insight and Improvement Manager @ (November 2020 - Present)
- Workflow and Performance Manager @ (May 2015 - November 2020)
- Manager - Complaint Control Hub @ (January 2015 - May 2015)
- Manager - Ombudsman Team @ (July 2014 - January 2015)
- Manager - Executive Team @ (July 2013 - July 2014)
- Business Analyst @ (November 2012 - July 2013)
- Technical Support Specialist @ (October 2011 - December 2012)
- Customer Relations Executive @ (February 2011 - October 2011)
- Account Manager @ (March 2008 - February 2011)
- Account Manager @ Optovision UK (February 2007 - December 2007)
Ricky Kumar Education
- Sheffield Hallam University
Bachelor of Science (BSc) (Biological and Biomedical Sciences)
1999-2003
Ricky Kumar Skills
- Customer Experience
- Customer Retention
- Customer Service
- People Management
- Root Cause Analysis
- Complaint Handling
- Stakeholder Management
- Management
- Process Improvement
- Contact Centers
- Performance Management
- Project Delivery
- Business Analysis
- Business Process Improvement
- Call Centers
- Change Management
- Coaching
- Team Leadership
- Team Management
- Social Media
- Public Speaking
- Troubleshooting
- Business Development
- Microsoft Office
- SQL
Ricky Kumar Summary
- Ricky Kumar, based in Leicester, GB, is currently a Insight and Improvement Manager at Centrica. Ricky Kumar brings experience from previous roles at British Gas Business. Ricky Kumar holds a 1999 - 2003 Bachelor of Science (BSc) in Biological and Biomedical Sciences @ Sheffield Hallam University. With a robust skill set that includes Customer Experience, Customer Retention, Customer Service, People Management, Root Cause Analysis and more. Ricky Kumar has 3 emails on RocketReach.
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