Rick {Lion} Email & Phone Number
Lead Program Manager of Security Operations
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Rick {Lion} Location
- Washington, DC, US
Rick {Lion} Work
- 2018 - now Lead Program Manager of Security Operations @ AT&T - Government (Defense and National Security)
- 2013 - now Principal Managing Partner @ GT&J Consulting, LLC
- 2017 - 2025 Advisory Board Member @ Rutgers University - BigData Strategy
- 2017 - 2025 Advisory Board Member @ Rutgers University - Customer Experience Program
- 2015 - 2018 Product Managment, Customer Experience Operations @
- 2014 - 2015 Senior Vice President, Technical Support @
- 2012 - 2012 Management Consultant - via PTS Consulting Group, NYC @
- 2009 - 2011 Director, BlackBerry Customer Support Operations | Customer Technical Support Operations @
- 2007 - 2008 Director, Worldwide Network Customer Support Operations @
- 2005 - 2007 Director, Global Customer Network Support Operations and IT @
- 1996 - 2005 Director, IP Network Operations @
- 1990 - 1996 Sr. Manager, Systems Testing | Technical Manager, Network Engineering | Sr. QA Engineer @
Rick {Lion} Education
- Kean University
B.S. (Management Science and Engineering)
Rick {Lion} Skills
- Strategic Technology Planning
- P&L Responsibility
- Department Budgeting
- Forecasting
- Team Building
- Team Leadership
- Vendor Relationships
- Vendor Management
- Cross-cultural Communication Skills
- Project Planning
- Project Management
- Program Management
- Product Lifecycle Management
- Best Practices
- Feasibility Studies
- Knowledge Based Engineering
- Change Management
- Business Process Re-engineering
- Continuous Improvement
- Productivity
- Profitability Enhancement
- Key Performance Indicators
- Technical Leadership
- Global Network Operations
- IT Service Management
- Center of Excellence
- Network Architecture
- IT Infrastructure Management
- ITAR
- Network Operations Centers
- Data Center
- Call Center Administration
- Service Desk Management
- Quality Assurance
- Customer Support
- Customer Experience
- Service Level Agreements
- Incident Management
- Avaya IP Telephony
- MPLS
- VDI
- SAN
- SAP ERP
- Unix
- Financial Services
- Telecommunications
- Professional Services
- Telephony
- CRM
- Strategy
- Information Technology
- Profitability
- Network Operations
- Cross Cultural Communication Skills
- Call Center
- IT Infrastructure
- Knowledge Based
- Strategic Technology
- Business Process Re Engineering
- Global Network
- Global Customer Service
- Business Process
- Key Performance
- Cross Cultural
- Assessment
- Product Lifecycle
Rick {Lion} Summary
- Rick {Lion}, based in Washington, DC, US, is currently a Lead Program Manager of Security Operations at AT&T - Government (Defense and National Security). Rick {Lion} brings experience from previous roles at GT&J Consulting, LLC, Rutgers University - BigData Strategy, Rutgers University - Customer Experience Program and Spirent Communications. Rick {Lion} holds a B.S. in Management Science and Engineering @ Kean University. With a robust skill set that includes Strategic Technology Planning, P&L Responsibility, Department Budgeting, Forecasting, Team Building and more. Rick {Lion} has 2 emails on RocketReach.
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