Vice President of Operations @ (June 2014 - April 2016)
RVP of Operations Brooklyn @ (April 2012 - March 2014)
AVP of Operations Beltway South @ (November 2009 - March 2012)
VP of Customer Care @ (March 2007 - November 2009)
Dir of outside plant @ (January 1998 - January 2007)
Rick Levesque Education
University of Southern Maine - School of Business
Bachelor of Science (BS) (Business Administration)
1987-2002
Community College of the Air Force
Associate's Degree
1982-1988
Rick Levesque Skills
Analytical Skills
Avaya
Broadband
Budgeting
Call Center
Call Center Development
Call Centers
Contact Center Operations
Continuous Improvement
Cross-functional Team Leadership
Customer Engagement
Customer Escalation Management
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
DOCSIS
Escalation Resolution
Key Performance Indicators
Leadership
Leadership Development
Lean Principles
Managed Services
Management
Operational Control
Operational Excellence
Operations Management
Performance Management
Problem Solving
Process Improvement
Remote Troubleshooting
Salesforce.com
Strategic Thinking
T1
Team Building
Team Leadership
Teamwork
Technical Support
Telecommunications
Telephony
Training
Vendor Management
VoIP
Wireless
Workforce Management
eWFM
Communications
Cross Functional Team Leadership
Rick Levesque Summary
Rick Levesque, based in Portland, ME, US, is currently a Customer Support Manger III, Companion Animal Group at IDEXX. Rick Levesque brings experience from previous roles at Infinite Communications, juvo Telecom, Cablevision and Comcast Cable. Rick Levesque holds a 1987 - 2002 Bachelor of Science (BS) in Business Administration @ University of Southern Maine - School of Business. With a robust skill set that includes Analytical Skills, Avaya, Broadband, Budgeting, Call Center and more. Rick Levesque has 3 emails on RocketReach.
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