Rick Joslin Email & Phone Number
Director, Enterprise Knowledge Management @ Evernorth Health Services
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Rick Joslin Location
- Pittsburgh, PA, US
Rick Joslin Work
- Director, Enterprise Knowledge Management @ (May 2022 - Present)
- Director, Enterprise Knowledge Management @ (May 2022 - March 2024)
- Enterprise Knowledge Management Strategist @ (October 2018 - May 2022)
- Knowledge Centered Service Management Strategist @ Joslin & Associates (February 2018 - September 2018)
- Vice Chair @ IT Certification Council (April 2016 - August 2016)
- Executive Director of Certification and Training @ (January 2006 - June 2016)
- Secretary-Treasurer @ IT Certification Council (January 2013 - December 2015)
- Knowledge Product Strategist @ (October 2016 - February 2018)
- Knowledge Product Strategist @ (October 2016 - February 2018)
- Knowledge Centered Support Expert and Service Management Consultant @ Joslin & Associates (June 2016 - September 2016)
- Executive Director Certification and Training, HDI and ICMI @ (November 2015 - June 2016)
- Exec Dir, Certification and Training @ (September 2008 - March 2009)
- Executive Director of Certification and Training @ ThinkService, Inc, dba HDI (August 2006 - February 2008)
- Director of Training and Senior Consultant @ (June 2003 - August 2006)
- Owner @ Joslin & Asssociates Inc (July 2001 - August 2006)
- VP Customer Care @ (January 2001 - July 2001)
- VP RightAnswers @ (January 2000 - January 2001)
- VP Knowledge Products @ (September 1996 - January 2000)
- Customer Support Manager @ Westinghouse / Eaton Cutler-Hammer (January 1992 - January 1996)
Rick Joslin Education
- Indiana University of Pennsylvania
BS (Computer Science)
1981-1985
Rick Joslin Skills
- Leadership
- Strategy
- Knowledge Management
- ITIL
- IT Service Management
- Service Management
- Change Management
- Team Leadership
- Strategic Planning
- Program Management
- Management
- Training
- Customer Service
- Team Building
- Analysis
- Process Improvement
- Project Management
- Call Center
- Technical Support
- Business Development
- Integration
- Budgets
- Product Management
- Information Technology
- Help Desk Support
- Call Centers
- Contact Centers
- Sales
- Vendor Management
- Service Delivery
- Problem Solving
- IT Management
- Incident Management
- Business Analysis
- Consulting
- Operations Management
- Account Management
- Troubleshooting
- Business Process Improvement
- Customer Satisfaction
- Team Management
- Coaching
- Quality Assurance
- Product Development
- Customer Relations
- Budgeting
- Strategic Leadership
- Customer Relationship Management Crm
- Public Speaking
- System Administration
- Support
- Microsoft Excel
- Research
- Marketing Strategy
- Customer Relationship Management
Rick Joslin Summary
- Rick Joslin, based in Pittsburgh, PA, US, is currently a Director, Enterprise Knowledge Management at Evernorth Health Services. Rick Joslin brings experience from previous roles at Cigna Healthcare, Joslin & Associates and IT Certification Council. Rick Joslin holds a 1981 - 1985 BS in Computer Science @ Indiana University of Pennsylvania. With a robust skill set that includes Leadership, Strategy, Knowledge Management, ITIL, IT Service Management and more. Rick Joslin has 2 emails and 1 mobile phone numbers on RocketReach.
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