Rick Joslin Email & Phone Number
Director, Enterprise Knowledge Management @ Evernorth Health Services
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Rick Joslin Location
- Pittsburgh, PA, US
Rick Joslin Work
- 2022 -now Director, Enterprise Knowledge Management @
- 2022 -2024 Director, Enterprise Knowledge Management @
- 2018 -2022 Enterprise Knowledge Management Strategist @
- 2018 -2018 Knowledge Centered Service Management Strategist @ Joslin & Associates
- 2016 -2018 Knowledge Product Strategist @
- 2016 -2018 Knowledge Product Strategist @
- 2016 -2016 Knowledge Centered Support Expert and Service Management Consultant @ Joslin & Associates
- 2016 -2016 Vice Chair @ IT Certification Council
- 2015 -2016 Executive Director Certification and Training, HDI and ICMI @
- 2006 -2016 Executive Director of Certification and Training @
- 2013 -2015 Secretary-Treasurer @ IT Certification Council
- 2008 -2009 Exec Dir, Certification and Training @
- 2006 -2008 Executive Director of Certification and Training @ ThinkService, Inc, dba HDI
- 2003 -2006 Director of Training and Senior Consultant @
- 2001 -2006 Owner @ Joslin & Asssociates Inc
- 2001 -2001 VP Customer Care @
- 2000 -2001 VP RightAnswers @
- 1996 -2000 VP Knowledge Products @
- 1992 -1996 Customer Support Manager @ Westinghouse / Eaton Cutler-Hammer
Rick Joslin Education
- Indiana University of Pennsylvania
BS (Computer Science)
1981-1985
Rick Joslin Skills
- Leadership
- Strategy
- Knowledge Management
- ITIL
- IT Service Management
- Service Management
- Change Management
- Team Leadership
- Strategic Planning
- Program Management
- Management
- Training
- Customer Service
- Team Building
- Analysis
- Process Improvement
- Project Management
- Call Center
- Technical Support
- Business Development
- Integration
- Budgets
- Product Management
- Information Technology
- Help Desk Support
- Call Centers
- Contact Centers
- Sales
- Vendor Management
- Service Delivery
- Problem Solving
- IT Management
- Incident Management
- Business Analysis
- Consulting
- Operations Management
- Account Management
- Troubleshooting
- Business Process Improvement
- Customer Satisfaction
- Team Management
- Coaching
- Quality Assurance
- Product Development
- Customer Relations
- Budgeting
- Strategic Leadership
- Customer Relationship Management Crm
- Public Speaking
- System Administration
- Support
- Microsoft Excel
- Research
- Marketing Strategy
- Customer Relationship Management
Rick Joslin Summary
- Rick Joslin, based in Pittsburgh, PA, US, is currently a Director, Enterprise Knowledge Management at Evernorth Health Services. Rick Joslin brings experience from previous roles at Cigna Healthcare, Joslin & Associates and Vitil Solutions. Rick Joslin holds a 1981 - 1985 BS in Computer Science @ Indiana University of Pennsylvania. With a robust skill set that includes Leadership, Strategy, Knowledge Management, ITIL, IT Service Management and more. Rick Joslin has 2 emails and 1 mobile phone numbers on RocketReach.
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