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Richa Manchanda Location
San Francisco, CA, US
Richa Manchanda Work
Genesys Engineer @ (November 2023 - Present)
Principal Genesys Engineer @ (May 2019 - October 2023)
Genesys Engineer @ (July 2018 - April 2019)
Genesys Engineer @ (October 2016 - July 2018)
Genesys Engineer @ (June 2016 - September 2016)
CTI Engineer @ (June 2015 - May 2016)
Genesys Consultant @ (September 2014 - May 2015)
Genesys Engineer @ (January 2012 - September 2013)
Genesys Consultant @ (February 2010 - January 2012)
Richa Manchanda Education
San José State University
Master of Science (M.S.) (Computer Engineering)
2014-2015
Maharshi Dayanand University
Bachelor of Engineering (B.E.) (Computer Science Engineering)
2005-2009
Richa Manchanda Skills
Genesys
Genesys Framework
GVP
Routing
Call Routing
SIP
CTI
Workforce Management
IVR
VoIP
Telecommunications
Contact Centers
Troubleshooting
Networking
Databases
High Performer
Personal Development
Amazon Web Services (AWS)
Cloud Computing
Call Centers
Session Initiation Protocol (SIP)
Solution Architecture
System Deployment
Integration
Pre-sales
Inbound Marketing
Telephony
Vendor Management
Voice over IP (VoIP)
LinkedIn Learning
Outbound
Media Gateways
Richa Manchanda Summary
Richa Manchanda, based in San Francisco, CA, US, is currently a Genesys Engineer at Navy Federal Credit Union. Richa Manchanda brings experience from previous roles at Verizon, PayPal and State of Wisconsin. Richa Manchanda holds a 2014 - 2015 Master of Science (M.S.) in Computer Engineering @ San José State University. With a robust skill set that includes Genesys, Genesys Framework, GVP, Routing, Call Routing and more. Richa Manchanda has 3 emails and 1 mobile phone numbers on RocketReach.
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