Rich Elder Email & Phone Number

Information Technology Support Coordinator @ Desert Diamond Casinos & Entertainment

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Rich Elder Location

Phoenix, AZ, US

Rich Elder Work

2024 -now Information Technology Support Coordinator @
2024 -2024 Program Manager @
2023 -2024 Senior Project Manager @
2021 -2022 Senior Manager, US Implementation and Engineering @
2006 -2022 Senior Global Project Manager @
2019 -2021 Senior Manager, Global Service Management @
2017 -2019 Supv-Network Engineering and Operations @
2013 -2017 Service Delivery Manager (Network Activations) @
2006 -2013 Service Delivery Manager (Onboarding and Post-Sales Delivery) @
2006 -2006 Sales Operations – Business Analyst (contract support for Tektronix) @
2005 -2005 RFP Project Manager - Technical Writing (contract support to MCI and Verizon Business) @
2000 -2002 Senior Support Manager @ Nortel Networks
1998 -2000 Senior Telecommunications Manager @
1995 -1998 Director of Operations @
1988 -1995 Various Management and Engineering Assignments @ MCI Telecommunications
1984 -1988 Company Grade Officer (Top Secret Clearance) @

Rich Elder Education

West Texas A&M University
Master of Business Administration
2020-2023
Northern Arizona University
Bachelor's degree (BSBA - CIS Emphasis)
1984
Glendale Community College
Business Emphasis – 62 credit hours transferred to NAU
Collin College
Project Management Series (Project Management Series)
2016

Rich Elder Skills

Service Delivery
Project Management
Carrier Ethernet
Customer Satisfaction
Telecommunications
Operations Management
Proposal Support
Process Improvement
Performance Metrics
Consensus Building
Collaborative Problem Solving
Onboarding
Provisioning
Networking
VoIP
Vendor Management
Managed Services
WAN
MPLS
Data Center
Ethernet
Wireless
Unified Communications
IP
Telephony
Veterans
Management
Leadership
Broadband
Internet Protocol (IP)
Multiprotocol Label Switching (MPLS)
Wireless Technologies
Voice over IP (VoIP)
Wide Area Network (WAN)
Contractual
International Business
Customer Contact
Planning
Budget Preparation
Sales
Multiprotocol Label Switching Mpls
Oracle Database
Sales Operations
Office Application
Embedded Systems
Construction
Frame Relay
Network Provisioning
Customer Support
Recreation
Network Management
Demand
Outsourcing
Technical Operations
Funding
Windows Media Server
Metrics
Credit Bureau
Keys
Metro Ethernet
Football
PowerPoint
Soccer
MS Excel
Reliability
Video Editing
Data Network
Engineering
Circuits
Budgeting
Testing
Readiness
Economic Development
Customer Service
MS Project
Directors
Contract Negotiation
Wide Area Network Wan
Intranet
VPN
Reporting
Capital
Multiple Disciplines
Transition Management
Resolutions
Reform
Private Line
User Training
Sports
RFP
Parks
Network Infrastructure
Accountability
Business Development
Communication
Client Services
Resource Management
Negotiation
Customer Relationship Management
Community Development
Cost Savings
Presentation
Operations
Marketing
Network Engineering
Credit
Individual Work
Technical Support
Cost Control
Carrier Services
Presentations
Customer Experience
Epiphany
Virtual Teams
Marketing Materials
Traffic Analysis
Resources
Tax
Sales Channel
Reviews
Spreadsheets
Government
Telecommunication
Product Introduction
Software
Technical Writing
Video
Award Winner
Voice Over Ip Voip
Creative Partnerships
Administration
Federal Government
Internet Protocol Ip
Commerce
Technician
Software Development
DBMS

Rich Elder Summary

Rich Elder, based in Phoenix, AZ, US, is currently a Information Technology Support Coordinator at Desert Diamond Casinos & Entertainment. Rich Elder brings experience from previous roles at Arizona Department of Education, Arizona State University and Verizon. Rich Elder holds a 2020 - 2023 Master of Business Administration @ West Texas A&M University. With a robust skill set that includes Service Delivery, Project Management, Carrier Ethernet, Customer Satisfaction, Telecommunications and more. Rich Elder has 2 emails and 4 mobile phone numbers on RocketReach.