Rich Acker Email & Phone Number

Head of Service Delivery @ HS GovTech Solutions Inc.

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Rich Acker Location

Pittsboro, NC, US

Rich Acker Work

Head of Service Delivery @ (October 2025 - Present)
Head of SaaS Delivery Services @ (January 2018 - December 2024)
Senior SAS PMO Manager @ (August 2012 - January 2018)
Senior Principal Consultant @ (September 2008 - July 2012)
Director of Business Solutions @ (July 2005 - April 2008)
Project Manager @ (May 1998 - June 2005)

Rich Acker Education

Ferris State University
Bachelor of Science (B.S.) (Computer Information System)
1984-1989

Rich Acker Skills

Account Management
Atlassian Suite
Automation
Big Data Analytics
Budget Management
Business Development
Business Planning
Business Process Improvement
Business Relationship Management
Business Reviews
Client Delivery
Client Relations
Client Services
Cloud-based Data Analytics
Coaching
Coaching & Mentoring
Communication
Cross-functional Team Leadership
Cross-team Collaboration
Customer Data
Customer Engagement
Customer Experience
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Success
Customer Support
DSPM
Data Classification
Data Discovery
Data Engineering
Data Governance
Data Management
Data Privacy
DevOps
Exceeding Customer Expectations
Extract, Transform, Load (ETL)
Financial Management
Financial Technology
Generative AI
ISO Standards
IT Executive Management
IT Infrastructure Management
IT Infrastructure Operations
IT Integration
IT Leadership
IT Management
IT Operations
IT Service Delivery
IT Service Management
IT Strategy
ITIL
Incident Response
Information Technology
Information Technology Infrastructure
Jira
Key Performance Indicators
Large-scale Projects
Leadership
Leadership Development
Machine Learning
Managed Services
Onboarding
Operations Management
Organizational Leadership
People Management
Performance Metrics
Presentation Skills
Presentations
Problem Management
Problem Solving
Procurement
Professional Services
Project Delivery
Project Management
Resource Allocation
Sales
Service Delivery
Service Operations
Service-Level Agreements (SLA)
Software Implementation
Software as a Service (SaaS)
Staff Development
Strategic Communications
Strategic Initiatives
Strategic Partnerships
Strategic Planning
Strategy
Strategy Implementation
Supply Chain Management
Systems Thinking
Team Leadership
Technical Recruiting
Technology Leadership
Technology Services
Upselling
Written Communication
Microsoft Office
Process Improvement
Ceridian
Financial Statements
Public Speaking

Rich Acker Summary

Rich Acker, based in Pittsboro, NC, US, is currently a Head of Service Delivery at HS GovTech USA. Rich Acker brings experience from previous roles at Celebrus, SAS, Oracle and Ash Brokerage. Rich Acker holds a 1984 - 1989 Bachelor of Science (B.S.) in Computer Information System @ Ferris State University. With a robust skill set that includes Account Management, Atlassian Suite, Automation, Big Data Analytics, Budget Management and more. Rich Acker has 2 emails and 2 mobile phone numbers on RocketReach.