Resolution Technologies, Inc. Technology Stack

8x8 Virtual Contact Center allows client to integrate their locations and employees into one unified virtual call center.

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Gravity Forms for WordPress is a full featured contact form plugin that features a drag and drop interface, advanced notification routing.

NICE CXone is a cloud-based customer experience management platform.

Salesforce Service Cloud is a comprehensive service management platform that enables organisations to work with customers and channel partners to provide excellent service efficiently.

Acquire is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing.

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.

Micro Focus is a British multinational software and information technology business that provides software and consultancy.

Explore Excel. New data analysis tools help to track and visualize any data for greater insight, plus more ways to share company data.

Microsoft Exchange 2016 is a business email and calendaring solution enables users to collaborate on the critical documents, organize the time with a calendaring system.

New Microsoft PowerPoint is cleaner and primed for use on tablets and phones, so client can swipe and tap their way through presentations. Presenter View automatically adapts to their projection set-up, and client can even use it on a single monitor.

Microsoft Project helps users plan projects and collaborate from virtually anywhere with the right tools for project managers, project teams, and decision makers.

Microsoft SharePoint is a web-based collaborative platform which is primarily used for storing and sharing documents, and communicating information across organization.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

Atlassian Bamboo is a fastest and easiest way to order, pay and earn rewards in great cafes and restaurants.

GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code.

GoDaddy's website builder, formally called Websites+ Marketing, is an online editing and publishing tool that helps users make a responsive website with no technical knowledge required.

IBM CICS (Customer Information Control System) is a powerful mixed-language application server that provide online transaction management and connectivity for applications on IBM mainframe systems.

Jenkins is an open source automation server written in Java. Jenkins helps to automate the non-human part of the software development process, with continuous integration and facilitating technical aspects of continuous delivery. It is a server-based system that runs in servlet containers such as Apache Tomcat.

Kubernetes helps to manage a cluster of Linux containers as a single system to accelerate development and simplify operations.

Amazon MQ is a managed message broker service for Apache ActiveMQ and RabbitMQ that makes it easy to set up and operate message brokers on AWS.

Atlassian Access enables visibility and security across all Atlassian accounts and products.

Azure Active Directory (Azure AD) is enterprise cloud-based identity and access management (IAM) solution.

Genesys Cloud platform maintains strong encryption, logical isolation, stringent multi-tenant security standards and key industry certifications.

IBM Sterling Secure Proxy helps to shield the trusted networks by preventing direct connectivity between external partners and internal servers.

Azure Active Directory is a comprehensive identity and access management cloud solution that provides a robust set of capabilities to manage users and groups and help secure access to applications including Microsoft online services like Office 365 and a world of non-Microsoft SaaS applications.

NICE Systems is an Israel-based company specializing in telephone voice recording, data security, and surveillance.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

Android Studio is the integrated development environment (IDE) for Google's Android operating system, built on JetBrains' IntelliJ IDEA software and designed specifically for Android development.

Apache Kafka is an open-source message broker project developed by the Apache Software Foundation written in Scala.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

C# is a general-purpose, multi-paradigm programming language encompassing strong typing, lexically scoped, imperative, declarative, functional, generic, object-oriented (class-based), and component-oriented programming disciplines.

COBOL (Common Business-Oriented Language) is a computer programming language designed for use in business, finance, and administrative systems and widely used in applications deployed on mainframe computers, such as large-scale batch and transaction processing jobs.

IBM Db2 is database software that can reliably handle multiple workloads and the latest version of Db2 is optimized to provide extreme performance while lowering costs.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Android is a mobile operating system based on a modified version of the Linux kernel and other open source software, designed primarily for touchscreen mobile devices such as smartphones and tablets.

Citrix Virtual Apps and Desktops enable IT to deliver on-demand apps and desktops to any device.

Citrix XenApp is a customers to shape how the future works. They're advancing digital workspace technology to unify and enrich user experience, secure enterprise apps and data, and simplify ITs ability to configure, monitor, and manage todays increasingly complex hybrid and multi-cloud environments.

Dell sells personal computers, servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players and also electronics built by other manufacturers. The company is well known for its innovations in sup...

Docker is an open platform that enables developers and system administrators to create distributed applications.

IBM AIX (Advanced Interactive eXecutive) is an enterprise-class UNIX operating system for the POWER processor architecture found in IBM Power Systems.

IBM CICS Transaction Server is a family of scalable general-purpose transaction processing solutions

Hadoop is an open-source software framework written in Java for distributed storage and distributed processing of very large data sets.

Cloudera is an enterprise software company that provides Apache Hadoop-based software and training to data-driven enterprises.

IBM Cognos is a suite of business intelligence and performance management software, that includes dashboards, reports, forecasting, visualization & automation.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Hootsuite Insights offers real-time social media monitoring via a visual dashboard, smart, sharable reports, data widgets & infographic-style data visualization.

Microsoft Power BI converts data into rich interactive visualizations, utilizing business analytics tools to share dashboard-based insights across all devices.

Pandas is an open source Python package that is most widely used for data science/data analysis and machine learning tasks.

QlikView is a business discovery platform which delivers self-service BI and insights by providing teams with the tools to build guided analytics applications.

Apache Ignite is an open source distributed database for high-performance computing with in-memory speed.

Azure SQL is a relational database platform that is present in the cloud where users can host the data and use it as a service.

Chef is IT automation, configuration management and software delivery for organizations of all sizes whether in the cloud or on-premises.

HBase is an open-source non-relational distributed Hadoop database by Apache that provides a distributed, scalable, big data store.

IBM DB2 Hosted is an on-demand, multi-workload SQL database-as-a-service delivered on IBM SOftLayer global cloud infrastructure.

IBM Power provides range of solutions in data rich applications and workloads, delivering enterprise-class compute with the flexibility of hybrid cloud

Microsoft Power Automate is a unified platform with API- and UI-based automation for enterprise customers, designed to cater for the full spectrum of users from technical to business.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Appium is an open-source tool for automating native, mobile web, and hybrid applications on iOS mobile, Android mobile, and Windows desktop platforms. Native apps are those written using the iOS, Android, or Windows SDKs. Mobile web apps are web apps accessed using a mobile browser (Appium supports Safari on iOS and Chrome or the built-in 'Browser' app on Android).

JUnit is a unit testing framework for the Java programming language. JUnit has been important in the development of test-driven development, and is one of a family of unit testing frameworks which is collectively known as xUnit that originated with SUnit.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

SoapUI is an Open Source functional testing tool for API testing.

AT&T is a US-based telecoms company, and the second largest provider of mobile services and the largest provider of fixed telephone services in the US.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Avaya Session Border Controller provides functionality required for an enterprise to terminate SIP trunks without the complexity and higher price associated with typical SBCs and scales up to 2,000 simultaneous sessions per server.

Cisco Contact Center provides a secure, available, and sophisticated contact center software solution for large number of agents and interactive voice solution.

Dialpad is a modern cloud communications system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive.

Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster.

Microsoft Office 365 provides web, desktop, and mobile apps for outlook, word, excel, powerpoint, onenote, publisher, skype, onedrive, exchange online.

CIENCE is B2B Lead Generation Platform

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

GRIN is an influencer marketing software built for ecommerce. It is used for influencer discovery & outreach while also managing all of your influencer relationships and campaigns in one place.

Instagram is a photgraph & video sharing social networking service for people to easily connect and share with family and friends online.

Salesforce Community Cloud is an online social platform for companies to create branded sites connecting customers, employees, and partners with each other.

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Twitter is a microblogging and social networking service on which users post and interact with messages known as "tweets".

Unified provides professional marketers with insights, content, and advertising tools built on an advanced data platform

Citrix ADC Application Delivery Controller (ADC) solutions help to customers provide the experience customers expect ensuring availability, performance and security for clients applications.

GoDaddy Inc. designs and develops cloud-based technology products for small businesses, Web design professionals, and individuals in the United States and internationally. It provides domain name registration product that enables to engage customers at the initial stage of establishing a digital identity; hosting products, such as shared Website hosting, Website hosting on virtual private servers and virtual dedicated servers, managed hosting, and security.

IBM mainframes are high-performance computers with large amounts of memory and processors with capability to process billions of simple calculations and transactions in real time.

Microsoft Azure provides tools and services to help the reach and scale to a global audience with cloud gaming services.

SolarWinds, Inc., is an together with its subsidiaries, designs, develops, markets, sells, and supports enterprise-class information technology and infrastructure management software to IT and DevOps professionals in various organizations worldwide.

Clarity PPM is a Project and Portfolio management (PPM) platform designed to help medium to large businesses efficiently manage products, services, people, and finances through a variety of features including task boards, score boards, financial analysis tools, and more.

Oracle Primavera Suite provides reliability, accuracy, and flexibility in project and portfolio management solutions.

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

Gong uses AI to analyze spoken conversations from audio sources and web conferencing platforms such as Cisco WebEx, GoTo Meeting and Zoom.

IBM Sterling combines powerful, adaptive data translation software, a reliable B2B communications system, user-friendly process control, and first-class support from IBM.

IBM Sterling B2B Integrator helps companies integrate all their complex B2B and EDI processes across partner communities in a single gateway.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Oracle EBS is an integrated set of business applications for automating Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Supply Chain Management (SCM) processes within organizations.

Oracle Project Management is an Oracle technology that helps to improve project delivery and increase profits as a single, intelligent solution that manages projects across the enterprise and connects them with finance, HR, and operations.

Oracle E-Business Suite provides solutions that enable organizations to make better decisions, reduce costs, and increase performance.

Oracle Procurement enables complete control and oversight for services spending through managing procurement step-by-step.