Rennrodd Suson Email
Quality Assurance Supervisor @ SupportZebra
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Rennrodd Suson Location
- Cagayan de Oro, Northern Mindanao, PH
Rennrodd Suson Work
- Quality Assurance Supervisor @ (March 2025 - Present)
- Senior Quality Assurance Specialist @ (February 2024 - March 2025)
- Quality Assurance Manager @ (December 2023 - February 2024)
- QA Manager @ (December 2023 - February 2024)
- Quality Specialist @ (September 2023 - November 2023)
- Senior Compliance Analyst @ (July 2022 - October 2023)
- Senior Quality Analyst @ (November 2016 - July 2022)
- Customer Service Representative @ (November 2015 - October 2016)
- Civil Engineering - Planning @ (October 2014 - October 2016)
Rennrodd Suson Education
- Southern Mindanao Colleges
Bachelor of Engineering - BE (Civil Engineering)
2011-2016
Rennrodd Suson Skills
- Customer Relationship Management (CRM)
- Quality System Compliance
- Quality Inspection
- Service-Level Agreements (SLA)
- Customer Experience
- Performance Monitoring
- Net Promoter Score
- Customer Satisfaction (CSAT)
- Training
- Data Validation
- Team Performance
- Talent Development
- Coaching
- Call Quality
- Business Reviews
- Excel Dashboards
- Performance Dashboards
- Dashboard Metrics
- Microsoft Word
- Dashboard Building
- Quality Assurance Analysis
- Internal Audits
- Call Center Development
- Nice Verizon
- cxone
- NICE Call Recording
- Quality Monitoring
- Test Cases
- Corrective Actions
- Data Analytics
- Client Requirements
- Active Listening
- Micro Focus Quality Center
- Skilled Multi-tasker
- Reporting
- Communication
- Troubleshooting
- Quality Control
- Compliance Management
- Business Timeline
- Call Calibration
- Back Office Calibration
- Quality Assurance
- Google Workspace
- Reporting & Analysis
- Mathcad
- Planning
- Design
- Call Monitoring
- Microsoft Office
- Analytical Skills
- Microsoft Excel
- Microsoft PowerPoint
- Customer Contact
- Compliance Audit
- Project Planning
- Security Audits
- Incident Handling
- Data Analysis
- AutoCAD
Rennrodd Suson Summary
- Rennrodd Suson, based in Cagayan de Oro, Northern Mindanao, PH, is currently a Quality Assurance Supervisor at SupportZebra. Rennrodd Suson brings experience from previous roles at SupportZebra, P50 Digital and Concentrix. Rennrodd Suson holds a 2011 - 2016 Bachelor of Engineering - BE in Civil Engineering @ Southern Mindanao Colleges. With a robust skill set that includes Customer Relationship Management (CRM), Quality System Compliance, Quality Inspection, Service-Level Agreements (SLA), Customer Experience and more. Rennrodd Suson has 2 emails on RocketReach.
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Cagayan de Oro, Northern Mindanao, PH
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