René Jacobi Email
Head of Customer Operations DACH @ Diabolocom
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René Jacobi Location
- Leipzig, SN, DE
René Jacobi Work
- Head of Customer Operations DACH @ (December 2022 - Present)
- Country Lead and and Projektmanager @ (January 2020 - December 2022)
- Berater @ (September 2018 - January 2020)
- Senior Customer Care Consultant @ INSIDE-CC (July 2012 - August 2018)
- Consultant @ Emphasys GmbH (September 2010 - August 2018)
- Projektmanager @ Innoveris GmbH (June 2009 - August 2010)
- Ma. externe Dienstleistersteuerung @ ENTEGA Vertrieb GmbH & Co. KG (October 2008 - May 2009)
- Teamleiter Catering Crew @ GVO Personal (June 2008 - September 2008)
- Teamleiter Technical Help Desk and Customer Service @ Transcom Worldwide NL. Dresden (April 2007 - May 2008)
- Coach @ twenty4help Knowledge Service GmbH (December 2006 - April 2007)
- 1st Level Agent @ twenty4help Knowledge Service GmbH (October 2006 - November 2006)
- Ansprechpartner Mobilfunkservice @ twenty4help Knowledge Service-GmbH (August 2005 - September 2006)
- 1st Level Agent @ twenty4help Knowledge Service GmbH (September 2004 - July 2005)
René Jacobi Education
- Görlitzer Kartoffelhaus
Restaurantfachmann
2002-2004
René Jacobi Skills
- Analytische Fähigkeiten
- Anforderungsmanagement
- Aufsichtskompetenzen
- Business Development
- Business Strategy
- Business-Anforderungen
- Business-to-Business (B2B)
- CCaaS
- CRM
- Call Centers
- Call-Center
- Callcenter-Administration
- Callcenter-Entwicklung
- Contact Center
- Contact-Center-Betrieb
- Customer Care
- Customer Engagement
- Customer Service
- Customer Service Management
- Customer-Experience-Management
- Dienstleistersteuerung
- Event Management
- Event Planning
- IT-Outsourcing
- Kennzahlen
- Kontaktcenter-Management
- Kontaktzentren
- Kunden-Support
- Kundendienst
- Kundenerfahrung
- Kundenerwartungen übertreffen
- Kundeninteraktion
- Kundenserviceabläufe
- Kundenzufriedenheit
- Management
- Marketingstrategie
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Outsourcing
- Outsourcing Management
- Photoshop
- Presales
- Project Management
- Projektmanagement
- Projektplanung
- Projektumsetzung
- Prozessmanagement
- Prozessverbesserung
- Präsentationen
- Präsentationsfertigkeiten
- Public Speaking
- Qualitätsmanagement
- Salesforce.com
- Schulung
- Service Management
- Social Media
- Social Media Marketing
- Softwareentwicklung
- Stimme des Kunden
- Strategie
- Strategisches Management
- Teamführung
- Teamleitung
- Teamwork
- Technologien für Contact-Center
- Telecommunications
- Telekommunikation
- Unternehmensführung
- Unternehmensstrategie
- Veränderungsmanagement
- Call Center
René Jacobi Summary
- René Jacobi, based in Leipzig, SN, DE, is currently a Head of Customer Operations DACH at Diabolocom. René Jacobi brings experience from previous roles at Diabolocom, junokai Gmbh, INSIDE-CC and Emphasys GmbH. René Jacobi holds a 2002 - 2004 Restaurantfachmann @ Görlitzer Kartoffelhaus. With a robust skill set that includes Analytische Fähigkeiten, Anforderungsmanagement, Aufsichtskompetenzen, Business Development, Business Strategy and more. René Jacobi has 1 emails on RocketReach.
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