Expert Focus: Customer Service and Service Technologies @ (January 2021 - Present)
Founder and Owner | eveniment GmbH @ (December 2019 - December 2023)
Leiter Kundendienst Schweiz and Head Customer Service Switzerland @ (September 2019 - November 2019)
Customer Support Leadership | dormakaba @ (September 2008 - August 2019)
Project Manager Technical Service Management @ (November 2003 - June 2008)
Product Specialist and Technical Account Manager @ Oerlikon ESEC (October 2000 - October 2003)
Developmet Engineer @ (March 2000 - September 2000)
Remo Deplazes Education
Kalaidos Fachhochschule Schweiz
CAS (Service Excellence)
2018-2018
HWZ University of Applied Sciences in Business Administration Zurich
Executive Master in Business Administration and Engineering
2006-2008
NTB Interstaatliche Hochschule für Technik Buchs SG
System Engineer FH
1996-2000
Remo Deplazes Skills
REST-API
Zendesk Produkte
Customer Support Management
Projektmanagement
Change Management
Sicherheit
Knowledge Management
Produktentwicklung
Konzeptentwicklung
Budgetierung
Customer Relationship Management (CRM)
Technischer Support
Optimierung von Geschäftsabläufen
Strategische Planung
Prozessoptimierung
Unternehmensstrategie
ITIL
Wissensmanagement
Software as a Service (SaaS)
Microsoft SQL Server
Remo Deplazes Summary
Remo Deplazes, is currently a Co-Founder and Managing Director, Leafworks Switzerland at Leafworks. Remo Deplazes brings experience from previous roles at Leafworks, eveniment GmbH, Belimed AG and dormakaba. Remo Deplazes holds a 2018 - 2018 CAS in Service Excellence @ Kalaidos Fachhochschule Schweiz. With a robust skill set that includes REST-API, Zendesk Produkte, Customer Support Management, Projektmanagement, Change Management and more. Remo Deplazes has 3 emails and 1 mobile phone numbers on RocketReach.
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