Leafworks Information

𝗟𝗲𝗮𝗳𝘄𝗼𝗿𝗸𝘀: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗿𝗲𝗶𝗺𝗮𝗴𝗶𝗻𝗲𝗱 We believe that customer service is not a cost factor—it is one of the most powerful levers for sustainable business success. Inspiring customers creates trust, loyalty, and growth. As a team with over 900 successfully implemented projects and as Zendesk's leading partner in Germany, Austria, and Switzerland, we understand the challenges faced by support teams in a wide range of industries. And we know that every service is unique. That's why we develop solutions that fit your goals, your culture, and your processes. Our focus is on: • Smart process optimization that makes workflows leaner and more efficient • Seamless integration of modern systems, from Zendesk to CRM and BI platforms • Automation and AI that takes care of routine tasks and gives teams more time for genuine customer contact • Tailor-made customer portals that take the pressure off your teams and make self-service intuitive and user-friendly What sets us apart: • Innovation meets pragmatism: We think big and long-term, but we start quickly and realistically when it comes to implementation. • Results-oriented: Look forward to clearly measurable improvements instead of buzzwords and slides. • Remote, but close at hand: Even and especially as a remote-first team, we work flexibly, cooperatively, and personally. Whether you're a start-up or an international corporation, we help you turn customer service into an outstanding customer experience – a competitive advantage that others can't easily replicate. With a passion for automation, data, and customer centricity, we design customer service that works – today and in the long term.