Leafworks Information

𝗟𝗲𝗮𝗳𝘄𝗼𝗿𝗸𝘀: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗿𝗲𝗶𝗺𝗮𝗴𝗶𝗻𝗲𝗱 We believe that customer service is one of the most powerful levers for sustainable business success. Delighting customers builds trust, loyalty and growth. With around 1,000 successful projects and as the leading Zendesk Premier Partner in the DACH region, we understand the challenges support teams face better than most. We combine strategic consulting with technical implementation – from analysis and conception to rollout and continuous development. This allows us to develop strategies and solutions that fit your organisation, goals and processes. Our focus is on: • smart process optimisation • seamless integrations, custom apps and middleware that connect customer service software such as Zendesk with CRM, ERP, e-commerce, telephony, BI and backend systems • automation and AI that handle routine tasks, provide agents with context and suggested responses, and improve ticket routing and intent detection • tailored customer portals for intuitive and user-friendly self-service What sets us apart: • Innovation meets pragmatism: We think long-term but implement quickly and realistically. • Results-oriented: Expect directly measurable improvements rather than buzzwords and slides. • Remote, but close at hand: We work flexibly, collaboratively and on a personal level. Whether you are a start-up or an international corporation, we help you turn support into a genuine competitive advantage rather than treating it as an afterthought and a cost centre. We achieve this with heart, brains, expertise and a passion for solutions that work: AI and automation, well-structured data and a truly customer-centric approach – thoughtfully applied to create customer service that delivers today and tomorrow.