Account Operations Manager @ (March 2015 - September 2018)
Sales Operations Manager @ Stream Global Services (August 2012 - March 2015)
Operations Manager @ Stream Global Services (October 2010 - August 2012)
Team Lead @ eTelecare Global Solutions (January 2007 - October 2010)
Senior Manager of Operations @ Convergys (April 2018 - Present)
Reginald Santos Education
University of Santo Tomas
Bachelor of Arts (B.A.) (Legal Management)
1999-2003
Reginald Santos Skills
Vendor Management
Team Management
Training
BPO
Call Centers
Customer Satisfaction
Outsourcing
Process Improvement
Contact Centers
Performance Management
Project Management
Operations Management
Analysis
Technical Support
Troubleshooting
Customer Experience
Strategic Planning
Business Process Outsourcing Bpo
Business Analysis
Team Leadership
Microsoft Word
Business Process Improvement
Business Process Outsourcing
Reginald Santos Summary
Reginald Santos, based in Metro Manila, Philippines, is currently a Senior Operations Manager at Concentrix. Reginald Santos brings experience from previous roles at Convergys, Stream Global Services and eTelecare Global Solutions. Reginald Santos holds a 1999 - 2003 Bachelor of Arts (B.A.) in Legal Management @ University of Santo Tomas. With a robust skill set that includes Vendor Management, Team Management, Training, BPO, Call Centers and more. Reginald Santos has 1 emails and 1 mobile phone numbers on RocketReach.
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