Technical Account Manager @ (May 2018 - August 2022)
Tech Support Engineer (Tier 2) @ (October 2017 - May 2018)
Technical Support Engineer @ (October 2015 - October 2017)
Sr Advanced Tech Support Engineer @ (July 2014 - October 2015)
Enterprise Advanced Technical Support Engineer @ (November 2013 - July 2014)
Enterprise Encryption Technical Support Engineer @ (January 2013 - November 2013)
Sr. Technical Support Engineer @ (August 2009 - December 2011)
Service Consultant for Symantec @ (March 2008 - August 2009)
Technical Support Analyst @ (April 2004 - March 2008)
Raymond Duron Education
Willamette High School
Diploma
1997-2001
Lane Community College
Computer Technology/Computer Systems Technology
1999-2000
Raymond Duron Skills
ACT!
Agile Methodologies
Balsamiq Mockups
Basecamp
CRM
Camtasia Studio 8
Computer Repair
Conflict Resolution
Cross-functional Team Leadership
Customer Retention
Customer Service
Desktop Support
Etrack
GoToAssist
Hardware Support
IIS
Innovation
LogMeIn
Lotus Notes
MS Project
Mac OS X
Microsoft Office
Multitasker
Norton Security Solutions
Norton Zone Business
PC building
PGP Encryption Disk, Email and Server
PSQL
Perforce
Product Support
Remedy
SQL
Sage Timberline
Sales Logix
Social Media Marketing
Supervisory Skills
Team Leadership
Technical Support
Troubleshooting
VMware ESXi
VMware Player
VMware Workstation
Vendor Management
Visio
Wiki
Windows 7
Windows Server 2003
Windows XP Professional
XP
vSphere
ESXi
Customer Interaction
Training
Credit
Conflict
C
VM
Email and Server
Software
Policy
Strategy
Product Management
Conventions
Customer Relationship Management
Articles
Quality Assurance
Cross Functional Team
Escalation
Pgp Encryption Disk
Customer Satisfaction
Encryption
Cross Functional Team Leadership
MSQL
Guides
Manuals
Technical Support Engineer
Magazines
VIP Services
Scrum
Training Documentation
Teamwork
Specs
Active Directory
Blogger
Product Specialists
Microsoft Access
Rewards
DBMS
Defect Tracking
Contact Management
Courses
Sage CRM
VIP
Knowledge Base
Servers
Sage
Norton Security
Microsoft Word
Mockups
vCloud
Accounting
GUI
Security
Leadership
PGP
Timberline
Raymond Duron Summary
Raymond Duron, based in Portland, OR, US, is currently a Senior Technical Consultant at Tripwire. Raymond Duron brings experience from previous roles at Tripwire and Symantec. Raymond Duron holds a 1997 - 2001 Diploma @ Willamette High School. With a robust skill set that includes ACT!, Agile Methodologies, Balsamiq Mockups, Basecamp, CRM and more. Raymond Duron has 1 emails and 2 mobile phone numbers on RocketReach.
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