2017 -2018 Director Site Operations @ Sykes Enterprises, Incorporated
2005 -2016 Owner and Operator @ Equestrian Spirits
2015 -2016 Director of Operations @
2014 -2015 Contact Center Manager (Site Director) @
1997 -2013 Sr Director of Operations and Director of Operations @ Convergys
Raymond Brown Education
Eastern New Mexico University
(Business Administration and Management, General)
University of Phoenix
(Business Administration and Management, General)
Raymond Brown Skills
Program Development
Cross-functional Team Leadership
Client Relations Skills
Manage Client Relationships
Client Billing
Contract Negotiation
Contract Management
Call Centers
BPO
Customer Experience
Workforce Management
Outsourcing
Contact Centers
Performance Management
Service Delivery
Customer Satisfaction
Vendor Management
Operations Management
Team Leadership
Customer Service
Offshoring
Sla
Retail Sales
Retail Operations
Wholesale Operations
Account Management
Microsoft Office
Team Building
CRM
Customer Retention
Change Management
Telecommunications
Coaching
Program Management
Business Process Improvement
Management
Leadership
Team Management
Training
Business Process Outsourcing (BPO)
Customer Relationship Management (CRM)
Strategic Planning
Business Development
Project Management
Employee Engagement
Employee Relations
Budgeting
Business Analysis
Business Planning
Public Speaking
Cross Functional Team
Manage Client
Business Process Outsourcing Bpo
Cross Functional Team Leadership
Research
Sales Manager
Customer Relationship Management Crm
Business Process Outsourcing
Customer Relationship Management
Raymond Brown Summary
Raymond Brown, based in South Carolina, United States, is currently a Site Director at Concentrix. Raymond Brown brings experience from previous roles at Sykes Enterprises, Incorporated, Equestrian Spirits, STARTEK and Teleperformance, USA. Raymond Brown holds a Eastern New Mexico University. With a robust skill set that includes Program Development, Cross-functional Team Leadership, Client Relations Skills, Manage Client Relationships, Client Billing and more. Raymond Brown has 1 emails and 1 mobile phone numbers on RocketReach.
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