Ray Leblanc Email & Phone Number

Client Services Executive @ Masergy

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Ray Leblanc Location

McKinney, TX, US

Ray Leblanc Work

Client Services Executive @ (April 2023 - Present)
Director, GTM @ (October 2021 - January 2023)
Manager, Product Strategy @ (November 2017 - October 2021)
Project Manager @ (March 2012 - November 2017)
Application Consultant @ (October 2010 - March 2012)
Solution Manager @ (June 2010 - September 2010)
IT CONSULTANT III @ (November 2008 - April 2010)
SENIOR BUSINESS ANALYST - BPO CAPABILITIES @ (July 2006 - November 2008)
BUSINESS ANALYST - GLOBAL HELP DESK @ (February 2002 - July 2006)
HELP DESK MANAGER @ EDS SYSTEMHOUSE (May 1999 - February 2002)
HELP DESK MANAGER @ (June 1996 - May 1999)

Ray Leblanc Education

Nova Scotia Community College - NSCC
Associate (Information Technology)
1979-1981
SMU Cox School of Business
Certificate (Business Management)
Continuing education

Ray Leblanc Skills

Workforce Management
Call Center
Program Management
Vendor Management
Service Delivery
IT Service Management
ITIL
Call Centers
Enterprise Software
CRM
Integration
Sla
Cross-functional Team Leadership
Outsourcing
Strategy
BPO
Leadership
Business Process Improvement
Management
Project Management
Customer Satisfaction
Change Management
Business Analysis
Six Sigma
Customer Engagement
Professional Services
Project Delivery
Requirements Analysis
Analytics
Cloud Computing
Service Management
Project Portfolio Management
Disaster Recovery
IT Strategy
Contact Centers
Solution Architecture
IT Management
MS Project
Pre-sales
PMP
Business Intelligence
Business Process
System Deployment
SAP
IT Operations
Performance Management
Security
Process Improvement
PMO
SaaS
Conflict Management
Level 3 Support
Technical Support
Client Presentation
Towers
Business Case
Data Transformation
Resolve
Business Continuity Planning
Negotiation
Solution
Efficiencies
Directions
Agents
Verint
BI Publisher
Facebook
Cross Functional Team
Work Independently
Microsoft Excel
Virtual Server
Expenses
Fortune 500
PowerPoint
BMC Remedy
Manufacturing
Validation
Customer Information
NICE
Compliance
Applications
Pre Sales
P&l
Voice
Enterprise Services
Finance
Performance Appraisal
OBIEE
Ars
Ethics
Adobe Acrobat
Supervision
Libraries
Design
Basics
Knowledge Management
CTI
Phase
Level 1
RFP
Streamline
Internal Audit
Help Desk Support
Global Delivery
Responsibility
Cross Functional Team Leadership
Interfaces
Pops
Complexity
Client Services
SharePoint
Lean Manufacturing
Communication
Quality System
Collaborating
Telephony
Plano
Delivery
COPC
Impact 360
Infrastructure
Firefox
Sales
Solution Development
Staff Development
Behavioral Interviewing
Lync
Outlook
System Performance
SMSC
Healthcare
Visio
Quality Management
Human Resources
Privacy Law
Microsoft Word
Canada
Employee Self Service
Mumbai
Microsoft Project
Channel
Modifying
Performance Center
Call Monitoring
Assumptions
Interviews
Level 4
Contact Center Management
Hp Enterprise Solutions
Windows XP
Competition
Data Privacy
Sage Act
ISO 9001
People Care
Service Desk
Operating Systems
Information Technology
Internet Explorer
First Call
Microsoft Office
Obtain
Essentials
Technology Application
Business Operations
Deployed
Hiring
Windows Vista
CTP
Risk
Customer Service
Engineering
Phase 2
Project Bidding
New Business Opportunities
Time Management
Portfolio
IT Consulting
Demonstration
Problem Solving
Technical Writing
Priority Management
Support Teams
Coordination
Seibel
Vendor Relationship Management
Elimination
Offering
Knova
Root Cause Analysis
Production Support
Texas
Decision Making
Novell
Windows Mobile
Social Housing
Cost Models
Level 2
Fax
Financials
India
Data Processing
Dynamic Environments
Remote Desktop
Retirement
Subject Matter Expert
New Business Development
Mitigation Strategies
Photoshop
Magnolia
Project Portfolio
SME

Ray Leblanc Summary

Ray Leblanc, based in McKinney, TX, US, is currently a Client Services Executive at Masergy. Ray Leblanc brings experience from previous roles at Verint. Ray Leblanc holds a 1979 - 1981 Associate in Information Technology @ Nova Scotia Community College - NSCC. With a robust skill set that includes Workforce Management, Call Center, Program Management, Vendor Management, Service Delivery and more. Ray Leblanc has 2 emails and 2 mobile phone numbers on RocketReach.