2008 -
2014 EVP - Consumer Contact Center Experience @
2003 -
2008 SVP - Fraud and Risk Operations @
1995 -
2003 VP - Contact Center Operations Support @
Ray Apple Education
Georgetown University
University of Utah
Ray Apple Skills
Performance Management
Global Perspective
Executive Development
Contact Centers
Information Technology
Operations Management
Customer Experience
Program Management
Business Analysis
Financial Services
Sales
Customer Relationship Management (CRM)
Cloud Computing
Vendor Management
Technical Support
Business Process Improvement
Telecommunications
Analytical Skills
IT Strategy
Strategy
Business Process Outsourcing (BPO)
Business Development
Project Management
Amazon Web Services (AWS)
Leadership
Public Speaking
Customer Service
Coaching
Employee Engagement
Leadership Development
Management
Employee Relations
Negotiation
Executive Management
Employee Training
Cross-functional Team Leadership
Team Leadership
Process Improvement
Natural Language Processing (NLP)
Business Analysis Planning & Monitoring
Customer Service Systems
Business Innovation
Amazon Connect
Customer Experience Management
Customer Service Operations
Executive Leadership
Third Party Vendor Management
Customer Service Training
Talent Developer
Coaching & Mentoring
Software as a Service (SaaS)
UCaaS
Training
PowerPoint
Microsoft Office
Microsoft Excel
Microsoft Word
Research
Credit
Customer Contact
Risk Management
Financial Risk
Loans
Ray Apple Summary
Ray Apple, based in California, United States, is currently a CEO at CustomerSIM. Ray Apple brings experience from previous roles at Ooma, Inc. and Wells Fargo. Ray Apple holds a Georgetown University. With a robust skill set that includes Performance Management, Global Perspective, Executive Development, Contact Centers, Information Technology and more. Ray Apple has 2 emails and 2 mobile phone numbers on RocketReach.
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