Director of Client Services @ (August 2014 - August 2023)
Service Delivery Manager II @ (January 2010 - August 2014)
Service Delivery Manager @ Affiliated Computer Services (January 2004 - February 2010)
IT Manager @ (January 1998 - January 2004)
Randy Schell Education
Devry
BS (Telecommunications Mgmt)
1997-2001
Randy Schell Skills
Business Requirements
Communication
Presentation Skills
IT Service Delivery
Key Metrics
Customer Satisfaction (CSAT)
Defining Requirements
Requirements Gathering
Objectives and Key Results (OKRs)
Investment Decisions
Operations Management
Financial Analysis
IT Governance
Project Delivery
Business Process Improvement
Service Delivery
IT Infrastructure Management
Personnel Management
Trend Analysis
Metrics Reporting
IT Leadership
Contact Centers
Customer Experience
Chat
ServiceNow
Technical Leadership
Emerging Technologies
CMDB
Service Desk
IT Operations
IT Outsourcing
Key Performance Indicators
Office 365
Microsoft Office
Knowledge Management
Incident Management
Change Management
Vendor Management
Process Improvement
ITIL
Management
IT Strategy
Disaster Recovery
IT Management
Program Management
IT Service Management
Leadership
Project Management
Windows Server
Public Speaking
Randy Schell Summary
Randy Schell, based in Kansas City, MO, US, is currently a Client Success Manager at CDW. Randy Schell brings experience from previous roles at The Kansas City Southern Railway Company, Xerox, Affiliated Computer Services and McDonalds. Randy Schell holds a 1997 - 2001 BS in Telecommunications Mgmt @ Devry. With a robust skill set that includes Business Requirements, Communication, Presentation Skills, IT Service Delivery, Key Metrics and more. Randy Schell has 2 emails and 1 mobile phone numbers on RocketReach.
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