President @ Knowledge ToolWorks (January 2006 - January 2021)
Contract Trainer @ (January 2006 - January 2008)
Software Solutions Architect @ (January 2000 - January 2006)
Senior Trainer and Network Administrator @ (January 1997 - January 2000)
Randy Michael Education
northeast mississippi community college
Associate in Arts (Business Administration and Management, General)
Itawamba Community College
Associate of Science - AS (Computer Technology)
Randy Michael Skills
ITIL
IT Service Management
Service Management
IT Strategy
IT Operations
PMP
ISO 20000
Knowledge Management
Governance
IT Management
Information Technology
Incident Management
Disaster Recovery
Testing
Vendor Management
Change Management
Management
COBIT
Program Management
Business Process
Security
Integration
Management Consulting
Consulting
Leadership
Service Delivery
Outsourcing
SDLC
Project Portfolio Management
Training
Project Management
Software Development Life Cycle (SDLC)
Team Leadership
Agile Methodologies
ITIL Process Implementation
ITIL Service Strategy
ITIL Implementation
Planning
Business Alignment
Scrum
Agile Project Management
Ownership
People Management
Stakeholder Engagement
Coaching
Conflict Resolution
C-suite Collaborations
Customer Relationship Management (CRM)
Randy Michael Summary
Randy Michael, based in Iuka, MS, US, is currently a Remote Technical Trainer at Per Scholas. Randy Michael brings experience from previous roles at Caterpillar Logistics, Knowledge ToolWorks, ITSM Academy and HP. Randy Michael holds a Associate in Arts in Business Administration and Management, General @ northeast mississippi community college. With a robust skill set that includes ITIL, IT Service Management, Service Management, IT Strategy, IT Operations and more. Randy Michael has 5 emails and 3 mobile phone numbers on RocketReach.
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