2012 -
2014 Technical Support Consultant - United Support Center Global Helpdesk Lead @
2011 -
2012 IT Helpdesk Engineer - Officer @
2010 -
2011 Global Helpdesk Supervisor @
2006 -
2010 Unit Head for Data and IP Services @
2004 -
2006 Process Engineer 2 @
Randolf Serrano Education
De La Salle University
BS ECE (Electronics & Communication Engineering)
1998
-
2003
Lourdes School of Mandaluyong 1986
-
1998
Randolf Serrano Skills
Troubleshooting
Customer Service
People Management
Software Documentation
Analysis
Management
Training
Performance Management
Leadership
Technical Support
Help Desk Support
Strategy
Vendor Management
Testing
Networking
System Administration
Budgets
Telecommunications
ITIL
IT Service Management
Remote Support
Project Management
Engineering
Process Improvement
Special Projects
Support
SQL
Randolf Serrano Summary
Randolf Serrano, based in Valenzuela, NCR, PH, is currently a Infrastructure Delivery Manager at BDO Unibank. Randolf Serrano brings experience from previous roles at Allegro MicroSystems, UnitedHealth Group and SM Investments Corporation. Randolf Serrano holds a 1998 - 2003 BS ECE in Electronics & Communication Engineering @ De La Salle University. With a robust skill set that includes Troubleshooting, Customer Service, People Management, Software Documentation, Analysis and more. Randolf Serrano has 3 emails and 2 mobile phone numbers on RocketReach.
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