Randall Bates Email & Phone Number
Supervisor - Member Service Center @ Broadview Federal Credit Union
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Randall Bates Location
- Albany, NY, US
Randall Bates Work
- 2026 -now Supervisor - Member Service Center @
- 2018 -2026 Executive Support Analyst @
- 2016 -2018 Contact Center Supervisor @
- 2014 -2015 Workforce Analyst and Commercial Customer Care Supervisor @
- 2013 -2014 Government Services Supervisor @
- 2009 -2013 Supervisor - Customer Experience Group (CXG) @
- 2006 -2009 Digital Product Specialist @
- 2004 -2006 Lab Support and Customer Service Manager @
Randall Bates Education
- Purdue University
M.S. Ed (Association for Educational Communication and Technology (AECT))
2018-2020 - Southern New Hampshire University
Bachelor’s Degree (Sigma Tau Delta)
2014-2018
Randall Bates Skills
- Call Center
- Customer Support
- Technical Support
- Records
- Blackboard
- Test Data
- Promotional
- Supply
- Avaya
- Team Leadership
- Mentoring of Staff
- Tests
- Computer Hardware
- Inventory Management
- Agents
- Onboarding
- Recording
- Classroom
- Balance
- Higher Education
- WebEx
- Troubleshooting
- NICE
- Work Processes
- NICE Call Recording
- Forecasting
- Prezi
- DBMS
- Marketing
- Employee Engagement
- Approvals
- Management
- Returns
- Refunds
- Supplies
- Performance Measurement
- Monitoring Performance
- Process Improvement
- Help Desk Support
- Database Systems
- Billing
- Schedules
- Analytical Skill
- Bookkeeping
- SharePoint
- Analysis
- Customer Satisfaction
- Product Support
- Recruiting
- Mac OS
- Integration
- Networking
- Call Center Development
- Payroll
- Sales
- Materials
- Staff Development
- Verint 360
- Campaigns
- Outlook
- Pto
- Microsoft Word
- Invoicing
- Market Research
- Budgets
- CMS
- Basic HTML
- Scheduling
- HTML
- Teaching
- Education
- Customer Interaction
- Call Centers
- Kronos
- Broadband
- Laboratory
- Windows 7
- Phone Coverage
- Corporate Records
- Salesforce.com
- Quality Assurance
- Records Management
- Research
- Scorecard
- Documentation
- Training
- Statistics
- Ease
- Reviews
- Microsoft Office
- Customer Service
- Data Entry
- Workforce Management
- Leadership
- Sla
- Customer Service Representatives
- Cisco Technologies
- Staff Management
- Testing
- Government
- Morale
- Coaching
- Daily Operations
- Supervisor
- Benchmark
- Software Documentation
- Access
- Data Analysis
- Fax
- SAP
- Parties
- Product Engineering
- Content Management
- Clinics
- Metrics
- Databases
- Customer Experience
Randall Bates Summary
- Randall Bates, based in Albany, NY, US, is currently a Supervisor - Member Service Center at Broadview Federal Credit Union. Randall Bates brings experience from previous roles at Accenture, MAXIMUS and Phonak. Randall Bates holds a 2018 - 2020 M.S. Ed in Association for Educational Communication and Technology (AECT) @ Purdue University. With a robust skill set that includes Call Center, Customer Support, Technical Support, Records, Blackboard and more. Randall Bates has 3 emails and 1 mobile phone numbers on RocketReach.
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Top Broadview Federal Credit Union Employees
Michael Castellana
Chief Executive Officer
Albany, NY, US
Barnabas Szilagyi
Chief Strategy Officer
New York, NY, US
Sana Kelly
VP of Culture and Employee Experience
Albany, NY, US
Samoria Zurlo
VP, Marketing Strategy and Insights
Albany, NY, US
Earl Young
Chief Credit Officer
Albany, NY, US
Maura Harrington
SVP, Retail Lending
Albany, NY, US
Karin Maurer
Chief People Officer
Queensbury, NY, US
Jennie Simmons
Vice President, Loss Mitigation
Albany, NY, US
Graig Furlong
VP, Operations
Selkirk, NY, US
Kathy Lanni
Chief Community Officer
United States
Meredith Estrada
Chief Experience Officer
Albany, NY, US
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