Randall Bates Email & Phone Number
Supervisor - Member Service Center @ Broadview Federal Credit Union
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Randall Bates Location
- Albany, NY, US
Randall Bates Work
- Supervisor - Member Service Center @ (July 2026 - Present)
- Executive Support Analyst @ (May 2018 - February 2026)
- Contact Center Supervisor @ (January 2016 - May 2018)
- Workforce Analyst and Commercial Customer Care Supervisor @ (December 2014 - July 2015)
- Government Services Supervisor @ (December 2013 - December 2014)
- Supervisor - Customer Experience Group (CXG) @ (July 2009 - November 2013)
- Digital Product Specialist @ (December 2006 - July 2009)
- Lab Support and Customer Service Manager @ (April 2004 - August 2006)
Randall Bates Education
- Purdue University
M.S. Ed (Association for Educational Communication and Technology (AECT))
2018-2020 - Southern New Hampshire University
Bachelor’s Degree (Sigma Tau Delta)
2014-2018
Randall Bates Skills
- Call Center
- Customer Support
- Technical Support
- Records
- Blackboard
- Test Data
- Promotional
- Supply
- Avaya
- Team Leadership
- Mentoring of Staff
- Tests
- Computer Hardware
- Inventory Management
- Agents
- Onboarding
- Recording
- Classroom
- Balance
- Higher Education
- WebEx
- Troubleshooting
- NICE
- Work Processes
- NICE Call Recording
- Forecasting
- Prezi
- DBMS
- Marketing
- Employee Engagement
- Approvals
- Management
- Returns
- Refunds
- Supplies
- Performance Measurement
- Monitoring Performance
- Process Improvement
- Help Desk Support
- Database Systems
- Billing
- Schedules
- Analytical Skill
- Bookkeeping
- SharePoint
- Analysis
- Customer Satisfaction
- Product Support
- Recruiting
- Mac OS
- Integration
- Networking
- Call Center Development
- Payroll
- Sales
- Materials
- Staff Development
- Verint 360
- Campaigns
- Outlook
- Pto
- Microsoft Word
- Invoicing
- Market Research
- Budgets
- CMS
- Basic HTML
- Scheduling
- HTML
- Teaching
- Education
- Customer Interaction
- Call Centers
- Kronos
- Broadband
- Laboratory
- Windows 7
- Phone Coverage
- Corporate Records
- Salesforce.com
- Quality Assurance
- Records Management
- Research
- Scorecard
- Documentation
- Training
- Statistics
- Ease
- Reviews
- Microsoft Office
- Customer Service
- Data Entry
- Workforce Management
- Leadership
- Sla
- Customer Service Representatives
- Cisco Technologies
- Staff Management
- Testing
- Government
- Morale
- Coaching
- Daily Operations
- Supervisor
- Benchmark
- Software Documentation
- Access
- Data Analysis
- Fax
- SAP
- Parties
- Product Engineering
- Content Management
- Clinics
- Metrics
- Databases
- Customer Experience
Randall Bates Summary
- Randall Bates, based in Albany, NY, US, is currently a Supervisor - Member Service Center at Broadview Federal Credit Union. Randall Bates brings experience from previous roles at Accenture, MAXIMUS and Phonak. Randall Bates holds a 2018 - 2020 M.S. Ed in Association for Educational Communication and Technology (AECT) @ Purdue University. With a robust skill set that includes Call Center, Customer Support, Technical Support, Records, Blackboard and more. Randall Bates has 3 emails and 1 mobile phone numbers on RocketReach.
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