2020 -now Senior Vice President (SVP), Customer Care @
2011 -2019 Senior Vice President (SVP), Customer Support Services @
2009 -2011 Executive Director, Consumer Sales and Service @
2006 -2009 Senior Vice President, Brokerage Trading and Customer Service @
2000 -2005 Senior Vice President, Customer Service Operations @
1997 -2000 Senior Vice President, Global Call Center Operations @
1994 -1997 Vice President of Participant Services @
Ramon Gregory Education
University of Cincinnati
Ramon Gregory Skills
Call Center
Customer Experience
Customer Retention
Vendor Management
Process Improvement
Account Management
CRM
Leadership
Strategy
Operations Management
Call Centers
Program Management
Change Management
Team Building
Business Development
Cross-functional Team Leadership
Executive Management
Customer Service
Workforce Management
Performance Management
Outsourcing
Management
Team Leadership
Project Management
Strategic Planning
Sales
P&L Management
Employee Engagement
Analytics
Business Process Improvement
Direct Marketing
Sales Operations
Inspiring People
Customer Satisfaction
Project Planning
Coaching
Business Transformation
International Operations
Risk Management
Strategic Partnerships
Retail
Training
Forecasting
Product Management
Start-ups
Business Analysis
SaaS
Competitive Analysis
Salesforce.com
Telecommunications
Start Ups
Microsoft Word
Entrepreneurship
Marketing
Cross Functional Team Leadership
Research
Operations
Marketing Strategy
Business Process
Cross Functional Team
Public Speaking
Trading
Brokerage
Ramon Gregory Summary
Ramon Gregory, based in Columbus, OH, US, is currently a Senior Vice President (SVP), Customer Care at Samsung Electronics America. Ramon Gregory brings experience from previous roles at Cardinal Health, Telstra, E*TRADE Financial and The Home Depot. Ramon Gregory holds a University of Cincinnati. With a robust skill set that includes Call Center, Customer Experience, Customer Retention, Vendor Management, Process Improvement and more. Ramon Gregory has 2 emails and 1 mobile phone numbers on RocketReach.
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