Rahim Kassam Email & Phone Number
Application Services Manager @ British Airways
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Rahim Kassam Location
- London, GB
Rahim Kassam Work
- Application Services Manager @ (October 2025 - Present)
- Transformation Program Manager @ (September 2025 - October 2025)
- Senior Manager - Service Operations @ (March 2025 - June 2025)
- Application Operations Manager @ (December 2023 - February 2025)
- Head of Product (Quality, Service Management and Operations) @ (August 2019 - September 2023)
- Head of Windows, Mac and Applications Service Management (End User Computing) @ (April 2013 - August 2019)
- Senior Service Manager (Business Delivery) @ (October 2012 - April 2013)
- Senior Service Manager (Operations) @ (March 2009 - October 2012)
- Major Incident Manager @ (December 2005 - March 2009)
- System Support Service Manager @ (February 2002 - October 2005)
- Various @ (January 1997 - January 2002)
Rahim Kassam Education
- University of West London
Bachelor's Degree (Economics)
1990-1993
Rahim Kassam Skills
- Agile Methodologies
- Amazon Web Services (AWS)
- Analytical Skills
- Application Support Services
- BMC Remedy Ticketing System
- Budget Management
- Business Continuity
- Business Process
- Business Process Improvement
- Change Management
- Cloud Applications
- Coaching
- Communication
- Configuration Management
- Corrective Actions
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Support
- Data Analysis
- Data-driven Decision Making
- Decision-Making
- Delivery Performance
- Digital Transformation
- Escalation Resolution
- Escalations Management
- IT Escalation
- IT Infrastructure Management
- IT Leadership
- IT Management
- IT Operations
- IT Service Delivery
- IT Service Management
- IT Services
- IT Strategy
- ITIL
- ITIL Certified
- ITIL Process
- ITIL Service Strategy
- Incident Management
- Influence At All Levels
- Information Technology
- Infrastructure
- Interpersonal Relationships
- Interpersonal Skills
- Jira
- KPI Reporting
- Key Performance Indicators
- Leadership
- Mac OS
- Management
- Microsoft Azure
- Microsoft Intune
- Networking
- Operations Management
- People Development
- People Management
- Performance Management
- Point of Sale (POS) Systems
- Presentations
- Problem Management
- Problem Solving
- Product Launch
- Product Management
- Project Delivery
- Project Management
- Quality Assurance Processes
- Relationship Building
- Remote Device Management
- Retail Technology
- Root Cause
- SQL
- Service Delivery
- Service Delivery Management
- Service Improvement
- Service Integration
- Service Management
- Service Operations
- ServiceNow
- Software Development
- Software Engineering Practices
- Software as a Service (SaaS)
- Stakeholder Engagement
- Stakeholder Management
- Strategic Planning
- Strategic Relationships
- Strategic Vision
- Supervisory Skills
- Supplier Relationship Management
- Systems Management
- Team Leadership
- Team Management
- Technical Support
- Technology Management
- Third Party Management
- Third-Party Vendor Management
- Time Management
- Web Applications
- Windows 10
Rahim Kassam Summary
- Rahim Kassam, based in London, GB, is currently a Application Services Manager at British Airways. Rahim Kassam brings experience from previous roles at British Airways, Deliveroo, CFC and Sky. Rahim Kassam holds a 1990 - 1993 Bachelor's Degree in Economics @ University of West London. With a robust skill set that includes Agile Methodologies, Amazon Web Services (AWS), Analytical Skills, Application Support Services, BMC Remedy Ticketing System and more. Rahim Kassam has 2 emails on RocketReach.
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