Raghavan B Location
- Chapel Hill, NC, US
Raghavan B Work
- 2025 - now CCaaS Technology Leader
- 2011 - 2024 Senior Technology Architect @
- 2009 - 2011 Senior Solutions Architect @ Sysnetts Technology Solutions
- 2006 - 2009 Associate Consultant @
- 2004 - 2006 IT Analyst @
- 2001 - 2004 Senior Software Engineer @
Raghavan B Education
- Shanmugha Arts, Science, Technology and Research Academy 1997 - 2000
- M.I.E.T.Polytechnic 1995 - 1997
Raghavan B Skills
- Generative AI
- FinTech
- CSM
- Lex
- Contact Center as a Service (CCaaS)
- Project Documentation
- Migration Projects
- Visio
- Implementation Services
- Conversation Design
- Continuous Improvement
- Root Cause Analysis
- Key Performance Indicators
- Resource Management
- Strategic Programs
- Product Management
- Voice Solutions
- Jira
- Project Plans
- Global Delivery
- Customer Satisfaction
- Business-to-Business (B2B)
- B2C
- Contract Management
- Contact Centers
- Speech Analytics
- Presentation Skills
- Problem Solving
- Project Management
- Natural Language Processing (NLP)
- Analytical Skills
- Performance Metrics
- Leadership
- Strategic Thinking
- Key Metrics
- Analytics
- Microsoft Azure
- Google Cloud Platform (GCP)
- Cloud Applications
- Amazon Web Services (AWS)
- Conversational AI
- NLU
- Communication
- Amazon Connect
- Customer Service Management
- Genesys PureEngage
- Genesys Cloud
- Digital Transformation
- Team Mentoring
- Genesys
- CTI
- Avaya
- IVR
- Pre-sales
- Requirements Analysis
- Integration
- Solution Design
- Solution Architecture
- SQL
- Vendor Management
- VXML
- Service Delivery
- Cloud Computing
- Interactive Intelligence
- Enterprise Architecture
- Technical Support
- Software Development Life Cycle (SDLC)
Raghavan B Summary
- Raghavan B, based in Chapel Hill, NC, US, is currently a CCaaS Technology Leader at Independant Consultant (Self Employed). Raghavan B brings experience from previous roles at Cognizant, Sysnetts Technology Solutions, Infogain and Tata Consultancy Services. Raghavan B holds a 1997 - 2000 Shanmugha Arts, Science, Technology and Research Academy. With a robust skill set that includes Generative AI, FinTech, CSM, Lex, Contact Center as a Service (CCaaS) and more. Raghavan B has 1 emails on RocketReach.
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Raghavan B
CCaaS Technology Leader
Chapel Hill, NC, US
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