Radish Systems, LLC Information

ChoiceView from Radish Systems is a new kind of voice-and-visual phone call positioned between a voice-only call and a videoconference. It delivers an enhanced user experience on the types of calls we make everyday without the fear and trepidation of a video call. ChoiceView works with any phone and any network. It doesn’t require installing an app, so it works with first-time callers. It doesn’t even require a smartphone. It’s inherently compatible with phone endpoints worldwide. It works with automated and live agents in contact centers. Shouldn’t we expect this voice-and-visual capability on the routine calls we make? With ChoiceView, when your customers, employees, or other stakeholders call in to place an order or ask for information, you can provide an enhanced user experience by sending pictures, graphics, interactive forms, or text to them during the phone call or chat session. That information appears on the caller’s smartphone screen or associated browser as your live support staff or automated agent or phonebot sends it. By combining real-time visual and audio information, ChoiceView increases comprehension, problem solving, and recall by as much as 50% over just hearing it. ChoiceView-enabled contact centers reduce call handling time, increase user satisfaction, and improve profits. Support representatives find that ChoiceView easily allows them to make additional sales, provide accurate information, and enhances their productivity. Contact Radish today and let’s explore how ChoiceView can improve the way your company interacts with customers.